Capita

999 Call Handler Location: Bangor Salary: £12.58 per hour Hours: Part Time 25 Hours Shift Patterns: Between the times of 08.00am-21.00pm you will work any 5/7 days Contract: Temporary with career progression opportunities Start Date: 12/08/2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 2 weeks of training and 2 weeks of supported calls.  Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep clam, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £12.58 per hour with overtime rates applicable. * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, P60/P45 or HMRC letter * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! For more information, please apply today and we will be in touch or call us on 020 3910 9509.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

999 CALL HANDLER - PART TIME - BANGOR, WALES

999 Mobile Call Handler Location: Birmingham Salary: £12.58 - plus over time rates Hours: Full Time 37.5 hours Pattern: 08.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temporary with career progression opportunities. Start Date: 12th August 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great full time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 2 weeks of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep calm, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £12.58 - £28.17 per hour * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, payslip or P60/P45 * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

999 CALL HANDLER - FULL TIME - BIRMINGHAM

Position: Warehouse Operative Location: Faverdale, Faverdale Ind. Est, Darlington, DL3 0QN or Lingfield Point, McMullen Road, Darlington, DL1 1RW (Must be able to travel to both sites) Salary: £11.56 per hour Hours: Full Time, 37.5 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx January 2025. We are looking for a Warehouse Operative to work for Capita based onsite in Darlington. The main focus of the role is to retrieve (and re-file) files/boxes as instructed within the agreed Service Level Agreements. Oversee all collections and deliveries of boxes in &amp; out of the warehouse environment and palletise and wrap boxes as appropriate for safe storage within the racking system, this will include item logging, booking items in and scanning activities. Fork lift operation, as per personal certification * Ensure that the warehouse procedures are adhered to on a daily basis * Take responsibility for any goods arriving in the warehouse, ensuring that it is handled within the correct procedures. Any downloads are completed correctly and information passed to Logistics support. Share lessons learnt over past years to align and where possible enhance the current service levels. * Retrieve any documents/boxes in a timely manner appropriate to the individual SLA's requested by the Warehouse administrator * Attend and contribute to team meetings giving feedback and suggestions to resolve operational issues and enhance overall service delivery and two-way communication * Actively seek ongoing professional and self-development by suggesting and implementing processes for continual improvement and offering solutions to issues as they arise. * Ensure that the team area is kept clean and tidy and free from any potential hazards, ensuring all Health and Safety procedures are adhered to. * Undertake any other ad hoc duties as determined by the needs of the business. * Contribute towards continued certification of existing and any new quality standards * Operate Fork lift under the appropriate licence in accordance to Health and Safety requirements to maintain a safe operating environment.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Warehouse Operative

Position: Warehouse Operative - Location: 7 Balby Carr Bank, Doncaster, DN4 8DH Salary: £11.56 per hour Hours: Full Time, 37.5 hours per week, Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx January 2025. We are looking for a Warehouse Operative to work for Capita based onsite in Doncaster. The main focus of the role is to retrieve (and re-file) files/boxes as instructed within the agreed Service Level Agreements. Oversee all collections and deliveries of boxes in &amp; out of the warehouse environment and palletise and wrap boxes as appropriate for safe storage within the racking system, this will include item logging, booking items in and scanning activities. Fork lift operation, as per personal certification * Ensure that the warehouse procedures are adhered to on a daily basis * Take responsibility for any goods arriving in the warehouse, ensuring that it is handled within the correct procedures. Any downloads are completed correctly and information passed to Logistics support. Share lessons learnt over past years to align and where possible enhance the current service levels. * Retrieve any documents/boxes in a timely manner appropriate to the individual SLA's requested by the Warehouse administrator * Attend and contribute to team meetings giving feedback and suggestions to resolve operational issues and enhance overall service delivery and two-way communication * Actively seek ongoing professional and self-development by suggesting and implementing processes for continual improvement and offering solutions to issues as they arise. * Ensure that the team area is kept clean and tidy and free from any potential hazards, ensuring all Health and Safety procedures are adhered to. * Undertake any other ad hoc duties as determined by the needs of the business. * Contribute towards continued certification of existing and any new quality standards * Operate Fork lift under the appropriate licence in accordance to Health and Safety requirements to maintain a safe operating environment.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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