Customer Communications Advisor

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland.

They are looking for Customer Advisors to join their team in their Havant office.

It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.

Customer Communication Advisor
Havant, PO9
£14.02 per hour
37-hour week (between the hours of Mon-Fri 08.00-22.00, Sat 08.00-17.00)
Start Date: ASAP
Provisional End Date: 30/04/2025 (extension possible after the initial 8 months)

Office based role: Please note this is an office based role, with 5 days worked per week (across Mon-Sat, hours stated above).

Benefits

* Enjoy an on-site gym.
* Canteen facilities on-site.
* On-site parking including EV charging.


Our Role

You will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail.

Key Responsibilities

Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.

Qualifications and Skills

* Outstanding customer service skills.
* Excellent verbal and written communication abilities.
* Strong attention to detail.
* Confidence in discussing vulnerabilities and support options with customers.
* Ability to work collaboratively with engineers and office staff.
* Flexibility to work and provide support during adverse weather conditions.

If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.