Administrator 

Customer Service Advisor Location: Bangor, Wales Salary: £12.58 Plus, unsociable working premiums and attractive overtime rates - payable per hour Hours: Part Time, 25 hours per week Pattern: 08.00am-23.00pm will work any 5 out of 7 days (5 hours per shift) Contract: Temporary with career progression opportunities. Start Date: 02/09/24 Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. You'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, ranging from £12.58 to £40.26, per hour * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Contact Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

BT Customer Service

Customer Service Advisor Location: ON SITE - BELFAST Salary: £12.58 Plus, unsociable working premiums and attractive overtime rates - payable per hour Hours: Full Time 37.5 hours Pattern: 08.00am-23.00pm will work any 5 out of 7 days (7.5 hours per shift) Contract: Temporary with career progression opportunities. Start Date: 27th August 2024 Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. You'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Our client are the leading developer and operator of low-carbon electricity in the UK and Ireland. They are looking for Customer Advisors to join their team in their Havant office. It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all. Customer Communication Advisor Havant, PO9 £14.02 per hour 37-hour week (between the hours of Mon-Fri 08.00-22.00, Sat 08.00-17.00) Start Date: ASAP Provisional End Date: 30/04/2025 (extension possible after the initial 8 months) Office based role: Please note this is an office based role, with 5 days worked per week (across Mon-Sat, hours stated above). Benefits* Enjoy an on-site gym. * Canteen facilities on-site. * On-site parking including EV charging. Our RoleYou will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail. Key ResponsibilitiesProactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information. Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally. Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services. Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery. Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours. Qualifications and Skills* Outstanding customer service skills. * Excellent verbal and written communication abilities. * Strong attention to detail. * Confidence in discussing vulnerabilities and support options with customers. * Ability to work collaboratively with engineers and office staff. * Flexibility to work and provide support during adverse weather conditions. If you are interested in the role, and you meet the above criteria then we would like to hear from you. Please apply online today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Communications Advisor

Fire Risk Assessor &amp; Adviser!!If you're a hard-working, reliable person then we want to hear from you.<ul><li>Salary: £18.06 per hour</li><li>Location: Cambridge</li><li>Hours: 9am - 5pm Monday - Friday</li><li>Contract: 6 months</li></ul>What is the role?<ul><li>Ensure all fire associated accidents and incidents are fully investigated, appropriately reported and that appropriate effective and timely corrective action is taken in response</li><li>Act as the Department's technical expert in all fire related matters and act as the first point of contact in such matters for internal and external stakeholders</li><li>Provide advice, support and training to managers and staff across the Department to inform and assist them in the fulfilment of their fire associated compliance responsibilities</li><li>Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post</li></ul> Knowledge<ul><li>In depth knowledge of fire management related legislation and best practice</li></ul> Skills<ul><li>Excellent influencing, negotiating, communicating, organisation and analytical skills</li><li>Keen eye for detail and a methodical approach</li><li>Resilience, an inquisitive nature and a pragmatic approach to risk management</li><li>Good ICT skills including working with common software packages (including Microsoft Office)</li><li>Ability to manage and prioritise workload</li><li>Ability to think laterally and develop, secure buy-in to and implement practicable solutions</li></ul> Education<ul><li>Professional qualification in fire risk management (minimum NEBOSH National Certificate in Fire Safety and Risk Management or equivalent)</li><li>GSCE (or equivalent) English and Mathematics</li><li>Full driving license (ideally clean)</li></ul> If interested please apply and if successful a full job description will be sent to you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Fire Risk Assessor & Adviser

Administrator needed!! If you're a hard-working, reliable person then we want to hear from you. Salary: £11.44 per hour Location: Bedford, MK42 Hours: Monday to Friday, 9am - 5.30pm Temp contract We are looking for an administrator in Bedford As an Administrator you will have: * A good working knowledge of Microsoft Office * Flexibility and ability to prioritise tasks and workload to meet deadlines * A confident, professional phone manner and ability to answer calls with ease Main Duties/Responsibilities As an Administrator, tasks will usually include: * Completing forms * Taking internal phone calls * Creating reports and organising data * Sorting through and processing information If interested please apply.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator

BT Customer Service

BT Customer Service

Customer Communications Advisor

Fire Risk Assessor & Adviser

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