As the role of call centres evolve, employers are under greater pressure to attract and retain skilled talent who can rise to the challenges of a constantly evolving industry.

From delivering customer service to handling emergency calls, call centre staff are a vital part of the UK’s economy and society. Add to this the ever-changing world of communication, especially societal expectations and emerging technologies, there is a lot to think of for employers and candidates considering call centre opportunities.

Documenting how the pandemic has increased and shape demand for UK Call Centres, the report looks at the reasons for long-term recruitment challenges such as historically, high usage of temporary staff and bias towards attracting younger jobseekers including students on a short-term basis.

Blue Arrow recommends how employers can change the focus of their approach to achieve more sustainable success. The report considers the role of an attractive employer value proposition to compete for talent and retain your best performers and how an inclusive hiring strategy can extend the reach of roles to diverse candidate communities.

As a staffing specialist supplying many thousands of call centre staff to all shapes and size of companies, Blue Arrow is committed to playing its part in finding solutions that help its clients overcome talent shortages for this industry.