Helpdesk Receptionist

We're recruiting for a Helpdesk Receptionist for a client of ours based in Newcastle city centre. The main role of a Helpdesk Receptionist is to support the delivery of a professional and customer focused helpdesk service to all university staff and students.

This role is ongoing starting asap. £12.60 per hour, 37 hours per week, Monday to Friday, predominately 08:00 - 16:30 with the flexibility to work an early shift 07:30 - 16:00 or a late shift from 09:00 - 17:30. This role is campus based so you must live in the North East to be considered and must not be a student due to the shift pattern.

Job Purpose
To provide a professional customer focussed, courteous and efficient service for staff, visitors. contractors and staff including a welcoming meet and greet service, assisting with general day-to-day enquires face to face, by telephone and by e-mail.

Main Duties and Responsibilities
* Provide advice and signposting service to customers.
* Welcome and support contractor and visitor arrival and gatekeeper activity to ensure a safe environment for all building occupants.
* Competent use of Horizon Telephony system and reception email inbox for answering general enquiries.
* Issue parking permits and swipe access cards to contractors,
* Ordering and issuing of office supplies
* Receive delivery of incoming mail and parcel deliveries.
* Carry out general administrative duties as and when required.
* Carry out any other duties deemed appropriate by line manager to ensure successful service delivery.

Skills/ Experience required
* Knowledge of helpdesk/call logging applications, or Call Centre applications within a Customer Services Environment
* Excellent data entry skills, and the ability to ensure data integrity
* Working with various standard IT packages
* Knowledge of technical administrator
* Experience within a facilities related environment would be advantageous
* Minimum of GCSE Grade C/O Level, or equivalent in Mathematics and English Language and/or experience and staff development relevant to the post.

To apply for this role please attach your CV to this advert and one of our team will be in touch.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.