Housing Customer Service Advisor

Blue Arrow Birmingham are looking for a Housing Customer Service Advisor!

Requirements:

• Customer Service experience, preferably within housing or local government
• Strong communication skills
• IT literate with experience using customer service platforms
• Housing officer (ideal)
• Enhanced DBS (ideal)

Experience:

• Experience of customer service focused work in either face to face environment or telephone environment
• Proven experience of effective communication at all levels
• A basic knowledge of contact centre processes and telephone systems
• Good working knowledge of data protection
• Good knowledge of Microsoft packages

Responsibilities:

• To deliver customer service excellence. Politely and professionally answering all calls, emails, voice mails and texts offered within agreed timescales and service standards.
• To make a high volume of outbound calls to customers to seek necessary information in order to support customer campaigns. Updating systems and campaign data as required.
• Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible.
• Efficiently handle the peaks and troughs in workload associated with all housing related enquiries.
• Accurately input information into computer systems.
• Consistently deliver an excellent customer service within focused targets as specified.
• To challenge existing procedures to help develop better working practices and improve service delivery to customers.
• Share knowledge and work collaboratively to improve personal and team performance
• To complete all outbound activities in line with team objectives
• Operate within relevant company policies
• Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager.
• You will be responsible for your own Health and Safety and that of colleagues and customers in accordance with SCH's Health and Safety Policy. You will be expected to bring to the attention of your Line Manager any hazards you identify and raise concerns which you may have about Health and Safety in the workplace.

Education & qualifications:

Essential:

• Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics)

Desirable:

• NVQ qualification in Call Centre Operations / Customer Service or knowledge and ability at an equivalent level

Shifts:

Monday to Friday 9am - 5pm

About You:

• Able to work well in a team - Can support others around you to ensure tasks are completed
• Can work well individually
• Able to follow instructions
• Previous experience within cleaning and/or working within a hospital setting
• Must be reliable

Benefits package:

• Holiday pay
• Opportunity to work for a wide range of clients and venues
• Weekly pay
• Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
• Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
• Discount Schemes

We look forward to welcoming you to the BlueArrow Team

Please click to apply!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.