Job Role: Customer Service Advisor- BT Location: Belfast- onsite Salary: £13.42 plus unsociable working premiums- payable per hour Hours: Part time- 25 hours (5 x 5 hours shifts per week) Shift Pattern: Option 1- Week 1&amp;2 - hours between 06:00 to 14:30; Week 3&amp;4 - hours between14:30 to 23:00 Option 2- Week 1&amp;2 - hours between 08:00 to 16:30; Week 3&amp;4 - hours between14:30 to 23:00 Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. You'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Training is provided and will be full-time; hours will fall between days and evenings. 100% attendance required for training period. Start Date: 28/04/2025. This will be an ongoing temporary role with permanent and career progression opportunities, for the right candidates. All applications will be subject to pre-employment and referencing checks, inclusive of Access NI. If this sounds like the role for you then please apply with your CV today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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