Administrator

Blue Arrow Birmingham are looking for a Housing Customer Service Advisor! Requirements: <ul><li>Customer Service experience, preferably within housing or local government </li><li>Strong communication skills </li><li>IT literate with experience using customer service platforms</li><li>Housing officer (ideal)</li><li>Enhanced DBS (ideal)</li></ul> Experience: <ul><li>Experience of customer service focused work in either face to face environment or telephone environment </li><li>Proven experience of effective communication at all levels </li><li>A basic knowledge of contact centre processes and telephone systems </li><li>Good working knowledge of data protection </li><li>Good knowledge of Microsoft packages </li></ul> Responsibilities: <ul><li>To deliver customer service excellence. Politely and professionally answering all calls, emails, voice mails and texts offered within agreed timescales and service standards.</li><li>To make a high volume of outbound calls to customers to seek necessary information in order to support customer campaigns. Updating systems and campaign data as required.</li><li>Deliver First Contact Resolution by completing all enquiries and transactions without referral to another source wherever possible.</li><li>Efficiently handle the peaks and troughs in workload associated with all housing related enquiries.</li><li>Accurately input information into computer systems.</li><li>Consistently deliver an excellent customer service within focused targets as specified.</li><li>To challenge existing procedures to help develop better working practices and improve service delivery to customers.</li><li>Share knowledge and work collaboratively to improve personal and team performance </li><li>To complete all outbound activities in line with team objectives</li><li>Operate within relevant company policies</li><li>Any other duties as may reasonably be required as directed by the Team Manager or Customer Contact Manager.</li><li>You will be responsible for your own Health and Safety and that of colleagues and customers in accordance with SCH's Health and Safety Policy. You will be expected to bring to the attention of your Line Manager any hazards you identify and raise concerns which you may have about Health and Safety in the workplace.</li></ul>Education &amp; qualifications: Essential: <ul><li>Able to demonstrate a proficient level of numeracy and literacy either through demonstrable work experience or qualifications (equivalent to GCSE pass in English and Mathematics)</li></ul>Desirable: <ul><li>NVQ qualification in Call Centre Operations / Customer Service or knowledge and ability at an equivalent level</li></ul> Shifts: Monday to Friday 9am - 5pm About You:<ul><li>Able to work well in a team - Can support others around you to ensure tasks are completed</li><li>Can work well individually</li><li>Able to follow instructions</li><li>Previous experience within cleaning and/or working within a hospital setting</li><li>Must be reliable</li></ul> Benefits package:<ul><li>Holiday pay</li><li>Opportunity to work for a wide range of clients and venues</li><li>Weekly pay</li><li>Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.</li><li>Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays</li><li>Discount Schemes</li></ul> We look forward to welcoming you to the BlueArrow Team Please click to apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Housing Customer Service Advisor

Experienced Forklift Driver Reach Truck D2 and Counterbalance - Immediate Start - Belper DE56 Blue Arrow is currently looking to recruit experienced forklift drivers Reach Truck D2 and Counterbalance. Please note - we do not accept in house licenses; these must be accredited and in date. Our client, world-known manufacturing leader takes pride in providing highest standards of health and safety. If your certifications are meeting the requirements, you will have to pass a on site practical assessment before we can offer you the role. Requirements - * At least 12 months solid experience driving a Reach Truck. * You MUST have an accredited and in date Reach Forklift Truck D2 (OVER 8 METERS) and Counterbalance certifications. * MUST be flexible with shifts patterns (mornings and afternoons as requested by client) * The ability to meet the physical demands of the line feeding role - this would involve picking/moving of boxes/ pallets, using various types of MHE, prioritising, planning for changeovers. Your role: This role mainly consists of supplying parts to busy production lines, ensuring smooth changeovers, goods in/out, loading/unloading and other general FLT duties. Flexibility is essential, so all successful candidates are expected to be available for shifts as requested by management on site. This position can lead to permanent with great performance. Pay Rates: Day Shift - £14.80ph. Afternoons - £16.64ph. Working Hours: Mornings: Monday to Thursday - 6:00am -2:30pm, Friday 6:00am- 12:00pm. Afternoons: Monday to Thursday 2:30pm - 11:00pm, Friday 12:00pm - 6:00pm. (Flexibility is a key)Benefits - * On-site Blue Arrow Team and 24/7 out of hours number - We are here to help! * Fantastic pay rates (best in the area) * Full training provided * Great staff facilities - subsidised canteen that serves superb freshly made food and Costa Coffee shop on site * Highest standards of Health and Safety * Up to 33 days of annual leave (after qualifying period) * Off on Bank Holidays and annual shutdowns The Next Steps: If you want to work in a progressive environment in which potential opportunities for promotion and growth are available within a growing business, please APPLY today, proceed with the registration links sent to your email address and we aim to review your application up to 48 hours (working days).Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Forklift Driver Reach D2 and Counterbalance - Belper

Blue Arrow is proud to work in support of a leading manufacturing client in Belper (DE56). This company is a worldwide leader in the assembly of water heating systems. We are recruiting for experienced production operatives with backgrounds in assembly and manufacturing to join this amazing team in on-going roles. Once you start on-site as a flexible worker, there are opportunities for upskilling, and training. Due to the location and shifts, you MUST live locally or be able to drive and have access to your own vehicle. You must be available to work on a rotating shift pattern. PLEASE NOTE - This is for the Belper site only.Shift Pattern We are looking for candidates with full flexibility to cover 2 shift rotations -Day shift: Monday to Thursday 06:00am - 2:30pm, Friday 06:00am - 12:00pm -Afternoon shift: Monday to Thursday 2:30pm - 11:00pm, Friday 12:00pm - 6:00pm. Pay Rates This client offers excellent pay rates which increase with length of service! - £13.17 per hour on morning shift (up to £16.63) - £15.01 per hour on afternoon shift (up to £18.47) What will you be doing? * Working to timed targets completion of tasks at your station while still ensuring quality. * Report any issues with machinery or goods on the assembly line. * Safe set up and use of machinery, working with hand tools. * Always meeting health and safety requirements and committing to always working safely. * Working on an assembly line, putting goods together in a factory environment. Who we are looking for * Someone who thrives in a fast-paced environment and able to work efficiently * Able to listen carefully to instructions and carrying them out specifically and in the correct order * Someone who enjoys working systematically and productively * A strong eye for detail, ability to perform a task consistently, and notice any errors that the individual, the machine, or colleagues make. * Good communication skills and work well within a team * Able to ask for help and follow procedures safely * A positive person who can take initiative where appropriate * Reliable and dependable * The ability to maintain concentration and focus on highly repetitive tasks/workload * Able to consistently learn and implement quality assurance * Self-motivated and driven by targets (These may be by number of items assembled, or work completed per hour) * Previous assembly and production experience (essential) Benefits of this role * On-site Blue Arrow Team and 24/7 out of hours number - We are here to help! * Fantastic pay rates (best in the area) * Full training provided * Great staff facilities - subsidised canteen that serves superb freshly made food and 200 degrees coffee shop on site. * Highest standards of Health and Safety * Up to 33 days of annual leave (after qualifying period) * Off on Bank Holidays and annual shutdowns. We complete weekly inductions for the positions available, every Thursday at 9:30am. You must complete an induction prior to starting work, so if you feel this role would be ideal for you, click apply now and complete your registration. During the induction session, there will be a simple assembly skills test to see if you have dexterity and ability to follow instructions. If successful, full on-site training will allow you to quickly understand the tasks required of you and the machinery used is intuitive. WHAT TO DO NEXT So, if you want to work in a progressive environment where excellent skills are taken a step further, the above applies and you think you will be perfect for this role please click APPLY today, proceed with registration links sent to your email address and we aim to review your application up to 48 hours (working days). We look forward to working with you!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Assembly/Production Operative - Belper

Location: Stoke - ST5 9QG Are you passionate about driving, Do you seek an active job where every Shift brings something different? Would you like to be part of a dynamic, supportive team. If you answered yes, we have an exciting opportunity for you! We are on the lookout for a friendly and dedicated LGV 2 Driver to join our team. - This position involves working alongside a partner in a two-person Store delivery team. - It's a customer-centric role, so exceptional service skills are essential, not just driving. - You'll ensure that deliveries are made on set delivery store slots. - Maintaining a smart, clean, and tidy appearance is a must. You will be responsible for ensuring all deliveries are logged &amp; accounted for, and you should always present yourself in a polite and courteous manner, representing both the client and Blue Arrow to the highest standards. What we offer: £15.32 PH Sunday - Thursday shifts ** Holiday pay accrued separately, take time off and get paid ** - Start times between: 09:00 - 17:00 on pre booked weekly - A shifts vary from 8 - 15hrs dependent on run What we are looking for: - A valid LGV C Licence held for over a year. - Minimum 12 x months HGV experience - Current and valid CPC and DIGI TACHO. - No more than 6 penalty points (no IN DR or DD codes). - Strong command of English. - Good knowledge of the UK road network. - Hardworking and reliable. - Excellent timekeeping. - Customer care oriented. - Physically fit. Previous experience in a similar role would be a plus when applying. These positions are available for immediate start, so apply today, and one of our team members will reach out to you!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV 2 - Store deliveries

Blue Arrow are currently recruiting of ran Administrator to work with our client, who is a distribution and logistics specialist, based in Burton on Trent. Pay: £12.72 an hour Shift Pattern: Monday to Thursday- 7.30am-4pm Friday- 8am-2pm Temp to Perm for the right candidate Daily responsibilities include: * Communicating with customers and suppliers, addressing their inquiries, processing orders, and providing accurate information. * Maintaining filing systems. * Offering general support to other team members in the office. * Performing data entry tasks on a computer. * Organising the dispatch of orders. About you: * Proficiency in Microsoft Office is essential. * A friendly and professional demeanor is a must. * Willingness to learn new systems. -APPLY NOW-Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator

Housing Customer Service Advisor

Forklift Driver Reach D2 and...

Assembly/Production Operative -...

HGV 2 - Store deliveries

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