Customer Service Administrator

Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Administrator to join their team on a full-time permanent basis.
Hours: Mon - Thurs: 8:30-17:00 Fri: 8:30-15:30

The Job:
* Resolving customer complaints by providing appropriate solutions and alternatives within the time limits, following up to ensure a successful resolution.
* Keeping accurate records of customer interactions, processing customer accounts and archiving documents.
* Identifying and assessing customer needs to achieve satisfaction.
* Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
* Ensuring excellent service standards are delivered to and maintain a high level of customer satisfaction.

Experience/Requirements:
* We welcome applications from candidates who are genuinely excited to help customers, are patient, empathetic and can communicate effectively.
* Experience in providing customer service support is essential for this role.
* A working knowledge of customer service software/tools and experience working with SAP would be advantageous.
* Good time management skills and the ability to multi-task and prioritise are crucial.
* Strong telephone handling skills and active listening are important.
If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.