Customer Service Advisor

Job Title: Customer Service Advisor
Location: Working from Home

Contract: 31/03/2025 - 26/06/2025 (Possible temporary to permanent for the right candidate)

Pay Rate: £11.56 per hour (Pay rate will rise in April)

Shift Pattern:

Monday to Friday between 8:30 AM - 5:30 PM
Shifts include: 8:30 AM - 4:30 PM, 8:45 AM - 4:45 PM, 9:00 AM - 5:00 PM, 9:15 AM - 5:15 PM, and 9:30 AM - 5:30 PM
Flexibility required across all shifts
Training:

Equipment delivery and setup/welcome calls within two weeks of assignment start date
6-7 weeks of training during normal shift hours, fully remote
Initial 3 weeks of knowledge training with one trainer for the whole group
Followed by smaller group sessions for on-the-job training and managing calls
Selection Process:

Screen call
Microsoft Teams interview
Pre-employment checks
Role Information:

Manage multiple pension schemes (e.g., M&S, AXA, Atlas Pensions)
In-depth training provided on your dedicated account
Handle a wide range of queries within agreed service levels
Take a high volume of inbound calls from members and their beneficiaries
Working Environment:

All equipment provided
Must have a reliable and private internet connection
Access to a private workspace with a suitable chair and desk
All internal training and meetings will be camera-on
Skills Required:

Passionate about providing outstanding customer service
Excellent listening and confident communication skills
Ability to resolve customer enquiries effectively
Ensure every customer feels reassured and receives a personalized, premium service
As a Customer Service Advisor, you will be:

Efficient and accurate in your work
Positive and approachable in your manner
A good team player
Enthusiastic about developing your skills and knowledge
Adaptable to change and willing to embrace new ideas and processes
Experienced in customer service (minimum 12 months in a call center environment)
Join us and be part of a dynamic team where your skills and dedication will be valued and rewarded!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.