Customer Service Support

* Build and maintains excellent rapport with all key customers, understanding their needs and delivering to their requirements. Develop a deep understanding of the parts used and their applications.
* Actively pursue opportunities to upsell and follow up on orders to meet revenue targets.
* Accurately process customer sales orders and ensure that customers receive all necessary information promptly.
Customer Service
* Monitor and maintain appropriate stock levels to prevent overstocking, ensuring levels align with anticipated sales.
* Provide outstanding customer service by collaborating with customers to solve problems and manage expectations effectively.
* Serve as an ambassador for the brand, promoting a positive company image and demonstrating pride in our excellent products.
* Follow up on unpaid invoices with key customers as part of the regular contact process.
Planning
* Schedule work in accordance with existing guidelines, collaborating with colleagues to optimize workflow for the plant.
* Maintain regular communication with customers to anticipate their needs and accurately forecast revenue levels.


Administration
* Ensure shipping documentation and export management processes are carried out to the highest standards in close coordination with the Warehouse team.
* Process invoices promptly once goods are dispatched.

Safety, Health, and Environment
* Actively participate in a "Health & Safety First" culture, ensuring attendance at and comprehension of Health & Safety training sessions.
Minimum Requirements and Desirables
Technical Criteria
Knowledge, Skills & Aptitudes
* Proven track record of providing excellent customer service, building rapport, and achieving targets.
* Good hands-on organization skills - must be able to plan and prioritize workload using their own initiative.
* Highly computer literate, with experience in Navision or ERP systems.
* Excellent telephone and email manner.
* Background in data analysis.
* Proficiency in Excel.
* Proven track record of order entry.
* Must be able to demonstrate skills.
Behavioural Criteria
* Has initiative and a proven track record in problem-solving and is logical in decision-making.
* Able to build relationships with ease and maintain rapport even under difficult circumstances.
* Good manners and polite language.
* Thrives under pressure.
* Can work within guidelines but is able to question and challenge.
* Hands-on operational experience.
This job description is not intended to be an exhaustive list of all duties and responsibilities. The company reserves the right to make reasonable adjustments based on business needs at any given time.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.