Digital Systems Manager

To provide a specialist technical and business expertise for the diverse range of Digital Line of Business Systems and Services.

These services are provided for the management of Line of Business, Operational, Technical and Specialist systems and applications to include hardware, software, training, project management, Digital services and Digital related communication resources.
To ensure the effective and efficient provision of support and services, including development and maintenance, of Digital Line of Business Systems in line with organisational need.
As an integral member of the IT Team, provide a modern, professional and customer focused service to support the vision and mission as outlined below:

Summary of Responsibilities:
Digital System Management
1. To provide a specialist technical knowledge and business expertise for the management of Digital Line of Business (LOB) Systems and Services including, but not limited to Finance, HR, Stores, Prevention and Protection, Fleet and Operational Applications.
2. Manage and participate in the development and implementation of NIFRS Digital LOB existing systems and new projects to meet business goals and objectives.
3. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot and resolve issues.
4. Responsible for the management of existing and new systems infrastructure, ensuring compatibility, security and asset management across all IT systems hardware, software and licensing.
5. To participate in formal and informal discussions and meetings with both internal management, staff and external suppliers in relation to tender and quotation responses, contractual services, providing complex technical knowledge for support issues and site demonstrations.
6. Communicating technical issues/incidents to service users and key stakeholders.
7. To identify, evaluate and implement decisions to IT applications which have a major impact on service provision, the public and other organisations.
8. Co-ordinate change release and change management activities associated with system upgrades or changes with all stakeholders, including the BSO Change Advisory Board (CAB).
9. To contribute to the development and maintenance of Service Transition Assurance Process (STAP) documentation.
10. To assist in actively managing and controlling operational risk of services.
11. To manage the analysis of user requirements, design, implementation, development, testing, documentation and support of complex IT solutions. Providing advanced and specialist knowledge.
12. To design, deliver and provide training for staff on Line of Business Systems as 13. To participate fully in quality initiatives particularly those involving the application of ISO 20000.
14. To monitor and maintain performance of IT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.
15. To act as the primary point of contact in the absence of the Head of IT for relevant services and in the event of a Business Continuity/Disaster Recovery.

More in the Job description on request

Applicants must provide evidence by the closing date for application that they meet the following essential criteria: Criteria Essential/ Desirable When Assessed Knowledge, Skills and Experience
 Possess a Degree level qualification in a relevant subject (e.g. IT, Systems Development)
AND
 Have at least 2 years' experience in a Systems Manager role.
OR
 Have at least 5 years' experience in a Systems Managers role.
Essential
Application Form/ Pre-employment Check Knowledge, Skills and Experience continued
 Have experience in managing and upgrading IT systems with an ability to troubleshoot advanced technical issues.
 Can demonstrate:
a) effective planning, organisation, prioritising skills and attention to detail and the ability to work individually or as a team member;
b) effective communication skills (both oral and written) and the ability to provide timely and accurate information;
c) the ability to deliver high quality work with excellent attention to detail;
d) a customer service orientation Knowledge, Skills and Experience continued
 Possess a full, current UK driving licence or have access to a form of transport which enables them to fulfil the full requirements of the job.