Administrative Assistant

BT Customer Service Location: Belfast Pay Rates: £13.42 to £31.27 per hour, depending on working hours. Hours: Part Time 25 Hours Shift Pattern: Option 1: 4 Week working rota of 2x weeks of earlies with shifts falling between 06:00 to 14:30 and 2x weeks of lates with shifts falling between 14:30 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend. Option 2: 4 Week working rota of late shifts with hours falling between 14:30 to 23:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend. Option3: 4 Week working rota of late shifts with hours falling between 12:30 to 21:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend. Option 4: 4 Week working rota of late and night shifts with hours falling between 16:00 to 02:00. Rest days will very over the weeks, but some rest days will be fixed and fall on a weekend. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period Contract: Temporary with career progression opportunities. Start Date: 12/05/2025 Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more.We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work.At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our #OneBlueFamily with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference.We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance.Sounds like something you'd like to be part of?Join our #OneBlueFamily at our Northern Ireland, Belfast branch as a Recruitment Consultant (or Senior Recruitment Consultant) to grow and manage a warm desk that supplies temporary driving/transport/logistics staff to clients.As a Recruitment Consultant you are supported by our advanced technology systems and as such, we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax.Some of your day-to-day responsibilities as a Recruitment Consultant will include:<ul><li>Identifying client leads and making business to business outbound sales calls </li><li>Developing existing, new and lapsed business and client relationships </li><li>Sales activities and working to targets</li><li>Travelling to visit clients for meetings </li><li>Sourcing and recruiting (class 1, class 2, van) staff for temporary driving bookings</li><li>Negotiating, offering solutions and overcoming objections</li><li>Service management - compliance, payroll, administration, updating systems</li></ul>Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin &amp; Secretarial including Call Centre, Transport &amp; Logistics, Hospitality &amp; Catering, Manufacturing &amp; Production and Public Sector.Some of the Benefits, Training and Development we offer:<ul><li>Salary basic up to 26k basic + uncapped bonus</li><li>Hybrid working - 2 days from home</li><li>Performance based quarterly salary reviews as a Recruitment Consultant and clear career path</li><li>Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job</li><li>25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days</li><li>Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app</li><li>Your Birthday off and you can buy extra holidays</li><li>Fully paid day off for charity work of your choice</li><li>Wide range of flexible and lifestyle benefits</li><li>Long service and recognition awards</li><li>Ongoing training and development</li><li>Very experienced Branch Manager </li></ul>Proud to be an inclusive and equitable employer:We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying.To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co.Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here <a href="https://www.rssglobal.com/privacy-policy/">https://www.rssglobal.com/privacy-policy/</a>

Recruitment Consultant 

Your Day-to-Day:<ul><li>Coordinating and facilitating training events</li><li>Supporting financial processes like levy collections and grants</li><li>Handling customer calls and in-person queries</li><li>Maintaining accurate records and assisting with policy implementation</li><li>Preparing correspondence and helping colleagues when needed</li></ul>You'll Need:<ul><li>5 GCSEs (incl. English) with 1 year of relevant experience OR 2 years of relevant recent experience</li><li>Strong skills in MS Word, Excel, and Outlook</li><li>Great communication and problem-solving abilities</li><li>Strong organisational skills and attention to detail</li></ul>What You'll Get:<ul><li>Stable employment with flexibility</li><li>A collaborative team culture</li><li>Opportunities for learning and growth</li><li>Hybrid working based at Nutts Corner</li></ul>Get in Touch To apply, email your CV Don't wait-this role is ideal for someone ready to make an impact from day one.

Administrative Assistant

Customer Service

Recruitment Consultant

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