Customer Service Advisor

Join Our Customer Service Dream Team!

Start Date: 6th May 2025
Training: 8 weeks, Monday to Friday, 9am-5pm
Pay Rate: £12.77 per hour (paid weekly) - increasing to £13.30, 1 week in arrears. The pay week runs from Monday to Sunday.
Contract: Temporary ongoing with permanent opportunity
Hours/Days: 40 hours per week, working Monday to Friday, 7.5 hour shifts between 8am to 8pm
Location: Whitehaven

About the Role:

Are you ready to launch your career into the stratosphere? Do you have a knack for turning frowns upside down? If so, we want YOU to join our stellar customer service team in Whitehaven!

We're on the hunt for enthusiastic, customer-focused individuals to join our client's inbound customer service department. You'll be the friendly voice on the other end of the line, helping customers with their billing inquiries. And guess what? We provide full training to make sure you're set up for success!

🌟 What You'll Be Doing:

• Customer Delight: Make every customer interaction a delightful experience.
• Process Wizardry: Spot and implement improvements to make our service even better.
• Team Player: Collaborate with colleagues at all levels to solve customer issues.
• Enquiry Guru: Accurately record and process a variety of customer enquiries.
• Detective Skills: Diagnose customer issues with detailed questioning and active listening.
• Data Detective: Investigate and interpret data across different systems.
• Expectation Manager: Set and manage customer expectations with clear communication.
• Product Promoter: Share the love for our products in line with marketing input.
• Follow-Up Pro: Conduct outbound calls following events and system unavailability.
• Performance Enthusiast: Review your performance stats and take charge of your personal development.
• Written Whiz: Respond to and resolve written customer contacts with flair.

Vetting Checks:

We'll complete a DBS check, Credit check, and employment references. Don't worry, we'll send you all the info you need to get these done in the coming weeks.

Why Join Us?

• Top-Notch Training: 8 weeks of full-time training to make you a customer service superstar.
• Awesome Pay: Start at £12.77 per hour, with a bump to £13.30.
• Career Growth: Temporary ongoing contract with the chance to go permanent.
• Fantastic Team: Join a supportive team dedicated to customer service excellence.

Ready to make a difference and have fun while doing it? Apply now and become a part of our dynamic team in Whitehaven!

#CCNorthWest

#CustomerService #CustomerCare #Inbound #Utilities #Whitehaven #ReadytoWork #Vacancies #Jobs #ContactCentre