Customer Service Advisor

<h3 id="jobadvertjoinourcustomerservicedreamteam">Join Our Customer Service Dream Team!</h3>Start Date: 6th May 2025 Training: 8 weeks, Monday to Friday, 9am-5pm Pay Rate: £12.77 per hour (paid weekly) - increasing to £13.30, 1 week in arrears. The pay week runs from Monday to Sunday. Contract: Temporary ongoing with permanent opportunity Hours/Days: 40 hours per week, working Monday to Friday, 7.5 hour shifts between 8am to 8pm Location: Whitehaven About the Role:Are you ready to launch your career into the stratosphere? Do you have a knack for turning frowns upside down? If so, we want YOU to join our stellar customer service team in Whitehaven!We're on the hunt for enthusiastic, customer-focused individuals to join our client's inbound customer service department. You'll be the friendly voice on the other end of the line, helping customers with their billing inquiries. And guess what? We provide full training to make sure you're set up for success!🌟 What You'll Be Doing:<ul><li>Customer Delight: Make every customer interaction a delightful experience.</li><li>Process Wizardry: Spot and implement improvements to make our service even better.</li><li>Team Player: Collaborate with colleagues at all levels to solve customer issues.</li><li>Enquiry Guru: Accurately record and process a variety of customer enquiries.</li><li>Detective Skills: Diagnose customer issues with detailed questioning and active listening.</li><li>Data Detective: Investigate and interpret data across different systems.</li><li>Expectation Manager: Set and manage customer expectations with clear communication.</li><li>Product Promoter: Share the love for our products in line with marketing input.</li><li>Follow-Up Pro: Conduct outbound calls following events and system unavailability.</li><li>Performance Enthusiast: Review your performance stats and take charge of your personal development.</li><li>Written Whiz: Respond to and resolve written customer contacts with flair.</li></ul>Vetting Checks:We'll complete a DBS check, Credit check, and employment references. Don't worry, we'll send you all the info you need to get these done in the coming weeks.Why Join Us?<ul><li>Top-Notch Training: 8 weeks of full-time training to make you a customer service superstar.</li><li>Awesome Pay: Start at £12.77 per hour, with a bump to £13.30.</li><li>Career Growth: Temporary ongoing contract with the chance to go permanent.</li><li>Fantastic Team: Join a supportive team dedicated to customer service excellence.</li></ul>Ready to make a difference and have fun while doing it? Apply now and become a part of our dynamic team in Whitehaven!#CCNorthWest#CustomerService #CustomerCare #Inbound #Utilities #Whitehaven #ReadytoWork #Vacancies #Jobs #ContactCentre

Job Role: Customer Service Advisor Start date: May 2025Training: 8 weeks, Monday to Friday 9am-5pm Pay Rate: £12.77 per hour paid weekly - increasing to £13.30, 1 week in arrears. The pay week runs from Monday to Sunday Contract: Temporary ongoing with permanent opportunity Hours/Days: Monday to Friday, shifts are between the hours of 8am to 8pm, 7.5 hours per shift Role: Handling inbound calls from customers in relation to their bills Location: Whitehaven, CA28 Checks - We will complete a DBS check, Credit check and employment references - information on completing this will be sent out in the coming weeks. We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided! The Role * Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact * To identify and implement process improvements to improve service to the customer and operational performance * To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer. * Accurately record and process a variety of customer enquiries. * Diagnose customer issues through detailed questioning and active listening. * Investigate and interpret data held on a number of different systems. * Manage customer expectations and set and agree timescales for actions to be performed. * Promote products in line with marketing input. * Conduct outbound calls following events and system unavailability. * Review own performance statistics and take responsibility for personal development. * Ability to be able to respond to and resolve written customer contacts. You will be required to: * Answering Incoming Calls: Respond to customer inquiries and provide information about products or services. * Resolving Issues: Address and resolve customer complaints or problems efficiently and effectively. * Providing Support: Offer technical support or assistance with product usage. * Documenting Interactions: Record details of customer interactions and transactions in the system. * Following Up: Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues. * Maintaining Knowledge: Stay updated on product information, company policies, and procedures. * Escalating Issues: Identify and escalate complex issues to higher-level support or management. * Meeting Targets: Achieve performance targets such as call handling time, customer satisfaction scores, and resolution rates. * Providing Feedback: Offer feedback to management on recurring issues or customer concerns. Please submit your CV today and one of the team will be in touch to discuss the next steps with you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

The Recruitment Co are recruiting for Warehouse Cleaners for a large distribution centre based in Carlisle CA6.Duties include:Cleaning the warehouseCleaning the toiletsCleaning the canteenEmptying binsDisposing of cardboard in the baling machinesSuitable candidates will be flexible to work days and nights between 2 to 5 days a week including weekends:06:00 till 14:00 14:00 till 22:00 22:00 till 06:00Pay Rate: Days- £12.37 Nights - £13.37Ongoing workThe Recruitment Co are an equal opportunities employerCPManchesterGS

Warehouse Cleaner 

Start date: 6th May 2025Training: 8 weeks, Monday to Friday 9am-5pmPay Rate: £12.77 per hour paid weekly - increasing to £13.30, 1 week in arrears. The pay week runs from Monday to SundayContract: Temporary ongoing with permanent opportunityHours/Days: Monday to Friday, shifts are between the hours of 8am to 8pm - see attached schedule exampleRole: Handling inbound calls from customers in relation to their billsLocation: WhitehavenChecks - We will complete a DBS check, Credit check and employment references - information on completing these will be sent out in the coming weeks. We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided! The Role <ul><li>Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact</li><li>To identify and implement process improvements to improve service to the customer and operational performance</li><li>To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.</li><li>Accurately record and process a variety of customer enquiries.</li><li>Diagnose customer issues through detailed questioning and active listening.</li><li>Investigate and interpret data held on a number of different systems.</li><li>Manage customer expectations and set and agree timescales for actions to be performed.</li><li>Promote products in line with marketing input.</li><li>Conduct outbound calls following events and system unavailability.</li><li>Review own performance statistics and take responsibility for personal development.</li><li>Ability to be able to respond to and resolve written customer contacts.</li></ul> #CCNorthWest

Customer Service Advisor