Helpdesk Administrator - £12.56 - Exeter

Our client is currently looking for a Helpdesk Administrator to provide support to our Facilities Management Client based in Exeter. Our client is looking for a motivated Helpdesk Administrator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors. The Facilities team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Job Title: Helpdesk Administrator (FM)
Length of contract: 3 months - possible perm contract for the right candidate
Hourly Pay: £12.56
Hours and Days of Work: Monday - Friday 08.00-16.00 or 09.00-17.00 alternative weeks.
Base Location: Exeter EX2
This is a full-time, on-site role with no remote working.

Our client is looking for a motivated Helpdesk Administrator to be the first point of contact at the helpdesk and ensure the successful management of all jobs reported to the helpdesk. Your role will involve day to day responsibility for the helpdesk and administrative functions and allocating work orders to internal/external contractors. The Facilities team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

What you will be doing:
Answering of the helpdesk and dealing with general enquiries.
Log calls/tasks on the helpdesk database utilising helpdesk software.
Tracking job progress against rectification times and implementing escalation procedures.
Report back to clients and contract staff on job progress and close out including requesting extensions where applicable.
Taking ownership of the PPM/holiday schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the allocated response times.
Reporting and recording of sickness.
Processing of overtime.
Booking and monitoring of agency staff

Key requirements:
Over 1 Years Help Desk Facilities Management experience within a challenging environment is essential.
Excellent Written and oral communication skills.
Strong Motivational Skills.
Excellent people skills, diplomacy, and tact.
Ability to liaise confidently and professionally at all levels.
Working knowledge of public sector establishments.

If this role is of interest to you and you have the relevant experience & Skills, please apply online or call the branch on 01392 424733 and ask for Nigel