Back to Working With Lloyds Banking Group

Lloyds Job Descriptions

Lloyds Banking Group offers a variety of roles that cater to different skill sets and career aspirations. Here are some of the key positions available:

Customer Care Advisor

As a Customer Care Advisor at Lloyds Banking Group, you will be responsible for providing exceptional customer service, handling a range of telephone enquiries, and supporting customers with their financial needs. This role requires excellent communication skills, empathy, and the ability to make informed decisions based on the unique circumstances of each customer. You will be working in one of Lloyds Banking Group's contact centres, supported by great transport links and onsite facilities

Lloyds Banking Group offers extensive training and career progression opportunities, ensuring you are well-equipped to excel in your role.

Business Administrator

As a Business Administrator at Lloyds Banking Group, you will work systematically and efficiently to support various administrative tasks. This role is perfect for those who enjoy working in a structured environment and have strong organisational skills. Your day-to-day responsibilities will include maintaining and updating information on databases, liaising with internal and external customers, and ensuring that all tasks are completed accurately and on time. Lloyds Banking Group is committed to supporting your career development through excellent in-house training and personal support, helping you to excel in your role.

Fraud Analyst

As a Fraud Analyst at Lloyds Banking Group, you will be at the forefront of customer service, assisting new and existing customers with their complex fraud enquiries. Working in a small team, you will provide fair outcomes and fulfil customer needs at first touch. This role requires excellent communication skills, personal judgement, and decision-making techniques. While formal qualifications are not necessary, experience in banking or fraud is advantageous. Lloyds Banking Group offers extensive training and development opportunities, ensuring you are well-equipped to excel in your role

Collections Advisor

As a Collections Advisor at Lloyds Banking Group, you will focus on customer service, sensitivity, and building rapport with customers to assist them in managing their financial repayments. This role involves working with customers who may be facing financial difficulties, making informed decisions based on their unique circumstances, and providing suitable options for both the customer and the Group. Empathy, sensitivity, and the ability to have meaningful unscripted conversations are key to this role. Lloyds Banking Group offers extensive training and career progression opportunities, ensuring you are well-equipped to excel in your role.

Career Development Lloyds Banking Group is committed to the continuous development of its employees. You will have access to regular performance reviews, training programs, and opportunities for self-development

The company values and behaviours are consistently demonstrated by all employees, contributing to a supportive and dynamic working environment