Ettrick House Office

<p>Ettrick House <br>37 South Gyle Crescent <br>Edinburgh <br>EH12 9EB<br>Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/Lloyds+Banking+Group+-+Ettrick+House/@55.9471279,-3.5322279,11z/data=!4m5!3m4!1s0x4887c431ef674a07:0xf8f121265eadc960!8m2!3d55.9295965!4d-3.3069867" target="_blank" rel="noopener">Orientation</a>: On the outskirts (to the west) of the city centre</p>
<h3><span style="color: #009ee3;">Travel options</span></h3>
<p>Car: An on-site car park is available Bus: Travelling via bus is nice and easy, you can take the number 22 and the 400 Skylink to the Teviot House stop or the 275 and N22 to the Edinburgh Park stop. Tram &amp; Train: Alighting and departing the tram or Scotrail train at Edinburgh Park Station. Cycle: An on-site cycle shed is available for storing your bike.</p>
<h3><span style="color: #009ee3;">Caffeine Hit</span></h3>
<p>&nbsp;</p>
<p>For the essential coffee on your route to work there is a Costa Coffee at the Premier Inn close to Edinburgh Park Station, just a 5 minute walk away. There is also a Greggs just down the road from Ettrick House.</p>
<h3><span style="color: #009ee3;">Anyone hungry?</span></h3>
<p>&nbsp;</p>
<p>There is a colleague canteen within Ettrick House and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3><span style="color: #009ee3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Gyle Shopping Centre just a 4 minute drive or a 17 minute walk away featuring many popular shops for gifts, clothes and tech.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

<p>The Lloyds Banking Group Contact Centres are a vital part of the operation, and with centres located throughout the UK the role of Customer Service Adviser is at the heart of being the best bank for customers.</p>
<p>So, whether you&rsquo;re looking for a way to kick-start your career or want rewarding work to fit around other commitments, we have an opportunity to suit you at one of our Connect centres nationwide.</p>
<p>Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.</p>
<p>&nbsp;</p>

Lloyds Banking Group Call Centre Locations

<p>Pendeford Business Park <br />
Wobaston Road <br />
Wolverhampton<br />
WV9 5HA</p>
<p><a href="https://goo.gl/maps/18pGNrykBxk">Orientation</a>: 14 minute drive or a 21 min cycle from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus: </strong>Travelling via bus is nice and easy, the Pendeford Trading Estate bus stop is just a 1 minute walk from the site. Bus numbers 6a, 25 and 54 all stop here.</p>
<p><strong>Train: </strong>Alighting and departing at Bilbrook station which is a 30 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Brook Coffee House not too far away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with the Brook Coffee House not far away or a little further flied is the Mander Centre featuring Greggs, KFC and Starbucks.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Mander Centre housing shops such as Debenhams, H&amp;M and many more - because everyone forgets a birthday once in a while.</p>

Pendeford Call Centre

<p>Pentland House<br />
8 Lochside Avenue&nbsp;<br />
Edinburgh<br />
EH12 9DJ<br />
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/PentLand+House,+8+Lochside+Ave,+Edinburgh+EH12+9DJ/@55.9309195,-3.3164639,19z/data=!3m1!4b1!4m5!3m4!1s0x4887c4343b4b921b:0x204c90f625d96be!8m2!3d55.9309187!4d-3.3159167">Orientation:</a> In the South Gyle area of Edinburgh, close to The City of Edinburgh Bypass.</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> There is an onsite staff carpark.</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you would use the Lockside Crescent stop for numbers 2, 20, 21, 22, 36 and 63.</p>
<p><strong>Train:</strong> Alighting and departing the train at Edinburgh Park Station and the tram at Edinburgh Park Central.</p>
<p><strong>Cycle:</strong> There are plenty of places to lock up your bike onsite.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work, the Lockside Cafe is the closest option at 6 mins walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Aside from any onsite colleague canteen, the Lockside Cafe is the closest option for a lunch time snack, it is also a nice waterside walk if you want to get out for a break.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This a bit of a distance for any last minute shopping convenience with the Ocean Terminal shopping centre being 30 minutes away by car. Tesco superstore is an 8 minute car journey away, which may be a better option if you are just grabbing a last minute birthday gift or something for tea.&nbsp;&nbsp;</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Pentland House Office

<p>41 South Gyle Crescent<br />
Edinburgh<br />
EH12 9ZA<br />
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://goo.gl/maps/ZVFN5ac2Ufy">Orientation:</a>&nbsp;26 min drive or a 49 min cycle ride from the city centre&nbsp;</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy with a 22 &amp; 400 Skylink right outside the building.</p>
<p><strong>Train:</strong> Alighting and departing at Edinburgh Park which is just a 7 min walk from Teviot House.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Costa Coffee at The Premier Inn just a 7 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Glye Shopping Centre just 10 minute&rsquo;s walk away, featuring Starbucks, Morrisons, Burger King, Pizza Hut, Spud'u'like, M&amp;S and many more.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Glye Shopping Centre just 10 mins walk away featuring many shopping favourites such as Boots, Next, M&amp;S, Disney Store, WHSmith and lots more - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Teviot House Call Centre

<p>Newport<br>Tredegar Park<br>Newport <br>NP10 8SB</p>
<p><a href="https://goo.gl/maps/oRQsjdWY2uS2">Orientation</a>:11 minute drive or a 17 minute cycle from the city centre. <a href="https://www.google.co.uk/maps/place/Duffryn,+Newport+NP10+8SB/@51.5584077,-3.0344944,17z/data=!4m5!3m4!1s0x4871e3df40e85b23:0xa1553fefdd4c3694!8m2!3d51.5589047!4d-3.0330943?hl=en&amp;shorturl=1">View this location on Google Maps.</a></p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, the Lloyds TSB Insurance bus stop is just 2 minute walk from the site. Bus numbers 34, 35, 36, SJ6, and SJ9 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Pye Corner station which is a 30 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Vanilla Pod Coffee Bar just a 10 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with the The Dragonfly Pub and a Greggs bakery not far away or a little further field is the Friars Walk Shopping Centre featuring Nando&rsquo;s and Burger King.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Friars Walk Shopping Centre which houses shops such as Debenhams, H&amp;M and many more - because everyone forgets a birthday once in a while.</p>

Newport Call Centre

<p>Fountainbridge<br>
150 Fountainbridge<br>
Edinburgh<br>
EH3 9PE<br>
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://goo.gl/maps/ZjQAYWabQNn">Orientation:</a>&nbsp;9 Min Drive, 9 Min Cycle from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, the Grove Street stop is right outside and bus numbers 1, 34, 35, 300, N34 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Haymarket Train Station.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Starbucks at Fountain Park which is a 12 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Fountain Park just a 12 minute walk away offering Zizi, Five Guys, Nandos and Pizza Hut.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Fountain Park just around the corner - because everyone forgets a birthday once in a while.</p>

Fountainbridge Call Centre

<p>Liverpool<br>1 Leeward Dr<br>Speke<br>Liverpool <br>L24 8DA</p>
<p><a href="https://goo.gl/maps/7bjLbNZpsRr">Orientation</a>: 25 minute drive or a 43 minute cycle from the city centre.</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus: </strong>Travelling via bus is nice and easy, the Speke Hall Avenue bus stop is just a 3 minute walk from the site. Bus numbers 3a, 80, 82, 82c, 82d, 166, and 201 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Leeward Drive Station which is an 8 minute walk from the site.</p>
<p><strong>Cycle:</strong> There is a place to lock up your bicycle on site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Starbucks not too far away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Starbucks, Subway and a Toby Carvery quite close.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Hunts Cross Shopping Centre which houses shops such as a Next Outlet, JJB, Matalan and many more - because everyone forgets a birthday once in a while.</p>

Liverpool Call Centre

<p>Pitreavie Business Park<br />
Queensferry Road<br />
Dunfermline<br />
KY99 8BS</p>
<p>
<a href="https://goo.gl/maps/7gVnSQanMHB2">Orientation</a>: 5 minute drive or a 17 minute cycle from the city centre.</p>
<h3>
<span style="color: #00aae3;">Travel options</span>
</h3>
<p><strong>Car: </strong>An on-site car park is available</p>
<p>
<strong>Bus:</strong> Travelling via bus is nice and easy, the Pitreavie Business Park is the bus stop right outside for numbers 7, 7B, 7D, 19, 19B, 19D, 86, DF4, DF5, DF6, DF7 and DF8.</p>
<p>
<strong>Train:</strong> Alighting and departing at Rosyth station.
</p>
<p><strong>Cycle:</strong> There is a cycle shed on-site for you to store your bike.
</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span>
</h3>
<p>For the essential coffee on your route to work there is the Taste Caf&eacute; over the road.
</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>
</p>
<p>Lunch time options are plentiful with a staff canteen onsite, the Teste caf&eacute; over the road and a Tesco Metro just a 3 minute drive or a short walk away.
</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span>
<span style="color: #00aae3;"></span></h3>
<p>This is a great location for last minute shopping convenience with Kingsgate Shopping Centre not far away which houses shops such as Primark, Earnest Jones, Boots and many more - because everyone forgets a birthday once in a while.</p>

Pitreavie Call Centre

<p>Port Hamilton<br>67 Morrison St.<br>Edinburgh<br>EH3 8BW<br>Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/Lloyds+Bank+Commercial+Finance/@55.9453542,-3.2113521,17z/data=!3m1!4b1!4m6!3m5!1s0x4887c73fffffffff:0xc528e91c496c7179!8m2!3d55.9453512!4d-3.2087772!16s%2Fg%2F1hc1m04nq?entry=ttu">Orientation:</a> In the Fountainbridge area of Edinburgh</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> There is an NCP car park 7 minutes walk away on Castle Terrace</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you can take the number 1, 34, 35, N34 and the 300 Skylink to the Semple Street stop or the number 2 to the Bread Street stop.</p>
<p><strong>Tram &amp; Train:</strong> Alighting and departing the tram at the Morrison Street stop or the train at Haymarket Station.</p>
<p><strong>Cycle:</strong> There are plenty of places to lock up your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work you are surrounded by coffee shops. The Noughts and Crosses caf&eacute; and the Wee Coffee Bar are the closest at just a 1 minute walk away.&nbsp;</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>There is a colleague canteen within the contact centre and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with many popular shops around and Waverley Mall just 20 minutes walk away - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Port Hamilton

<p>Orchard Brae<br />
Finance House<br />
Orchard Brae<br />
Edinburgh<br />
EH4 1PF<br />
Tel:&nbsp;0131 220 1255</p>
<p>
<a href="https://goo.gl/maps/mKwpPB45qRp">Orientation:</a> 10 minute drive or a 14 min cycle ride from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car: </strong>An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy as the Orchard Brae avenue stop is right outside. Bus numbers 19, 37, 47, 113, N37, X37 and X47 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at the West End Tram Stop. Bus numbers 19, 37, 47 will all take you to or collect you from the train station every 8 minutes.</p>
<p><strong>Cycle:</strong> An onsite cycle shed is available for storing your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Caf&eacute; Life Coffee Shop just a 12 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Waitrose just a 5 minute stroll away or Craigleith Retail Park is just a 3 minute drive away offering KFC and M&amp;S.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Craigleith Retail Park being a 3 minute drive away with Sainsburys, Nike, M&amp;S and more - because everyone forgets a birthday once in a while.For those times when you want to enjoy a stroll in the sunshine the Royal Botanic Gardens is just a 20 minute walk away.</p>
<p>&nbsp;</p>

Orchard Brae Call Centre

<p>Dalkeith Road<br>
15 Dalkeith Road<br>
Edinburgh<br>
EH16 5BH<br>
Tel:&nbsp;0131 220 1255</p>
<p><a href=" https://goo.gl/maps/B2kg2STyseG2">Orientation</a>:15 minute drive or a 13 minute cycle ride from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you will need the Parkside Terrace (No 14) or the Lutton Place (No 14)</p>
<p><strong>Train: </strong>Alighting and departing at Edinburgh Waverley Mainline Station on the east coast.</p>
<p><strong>Cycle:</strong> An on-site cycle shed is available for storing your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Edinburgh Coffee Cake Shop, just a 5 minute walk away. "They have the best Flat White that I’ve had in all of the city" according to Andrew Lucero on Google Reviews.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with The Salisbury Arms providing a sophisticated lunch just a 5 minute walk away or a less formal affair would be On A Roll just a 10 minute stroll away.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Cameron Toll Centre just a 4 minute drive or a 22 minute walk away featuring Boots, Game, WHSmith plus many more - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Dalkeith Road Call Centre

<p>Pitreavie Business Park<br>Queensferry Road<br>Dunfermline<br>KY99 8BS</p>
<p><a href="https://goo.gl/maps/7gVnSQanMHB2">Orientation</a>: 5 minute drive or a 17 minute cycle from the city centre.</p>
<h3>Travel options</h3>
<p><strong>Car:&nbsp;</strong>An on-site car park is available</p>
<p><strong>Bus:</strong>&nbsp;Travelling via bus is nice and easy, the Pitreavie Business Park is the bus stop right outside for numbers 7, 7B, 7D, 19, 19B, 19D, 86, DF4, DF5, DF6, DF7 and DF8.</p>
<p><strong>Train:</strong>&nbsp;Alighting and departing at Rosyth station.</p>
<p><strong>Cycle:</strong>&nbsp;There is a cycle shed on-site for you to store your bike.</p>
<h3>Caffeine Hit</h3>
<p>For the essential coffee on your route to work there is the Taste Caf&eacute; over the road.</p>
<h3>Anyone hungry?</h3>
<p>&nbsp;</p>
<p>Lunch time options are plentiful with a staff canteen onsite, the Teste caf&eacute; over the road and a Tesco Metro just a 3 minute drive or a short walk away.</p>
<h3>Life Saver Solutions</h3>
<p>This is a great location for last minute shopping convenience with Kingsgate Shopping Centre not far away which houses shops such as Primark, Earnest Jones, Boots and many more - because everyone forgets a birthday once in a while.</p>

Lloyds Banking Group Call Centre Pitreavie

<p>Port Hamilton<br>67 Morrison St.<br>Edinburgh<br>EH3 8BW</p>
<div id="click_to_dial_wrapper">Tel:&nbsp;<a title="Click to dial with CallSwitch" href="glocom://01312201255">0131 220 1255
<div>&nbsp;</div>
</a></div>
<p>&nbsp;</p>
<p><a href="https://www.google.com/maps/place/67+Morrison+St,+Edinburgh+EH3+8BW/@55.9452016,-3.2084274,17.75z/data=!4m5!3m4!1s0x4887c7a23fd28ba3:0x68b5c5b6f366d4da!8m2!3d55.9455889!4d-3.2077332">Orientation:</a>&nbsp;In the Fountainbridge area of Edinburgh</p>
<h3>Travel options</h3>
<p><strong>Car:</strong>&nbsp;There is an NCP car park 7 minutes walk away on Castle Terrace</p>
<p><strong>Bus:</strong>&nbsp;Travelling via bus is nice and easy, you can take the number 1, 34, 35, N34 and the 300 Skylink to the Semple Street stop or the number 2 to the Bread Street stop.</p>
<p><strong>Tram &amp; Train:</strong>&nbsp;Alighting and departing the tram at the Morrison Street stop or the train at Haymarket Station.</p>
<p><strong>Cycle:</strong>&nbsp;There are plenty of places to lock up your bike.</p>
<h3>Caffeine Hit</h3>
<p>For the essential coffee on your route to work you are surrounded by coffee shops. The Noughts and Crosses caf&eacute; and the Wee Coffee Bar are the closest at just a 1 minute walk away.&nbsp;</p>
<h3>Anyone hungry?</h3>
<p>There is a colleague canteen within the contact centre and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3>Life Saver Solutions</h3>
<p>This is a great location for last minute shopping convenience with many popular shops around and Waverley Mall just 20 minutes walk away - because everyone forgets a birthday once in a while.</p>

Lloyds Banking  Group Port Hamilton Office

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<p>Job Title: Customer Service Advisor.<br /><br />Salary: £13.49 per hour.<br /><br />Location: Leeds.<br /><br />Hours: Full-time (35 hours per week) Mon - Fri, between 8am - 9pm.<br /><br />Contract: Temporary with career progression opportunities.<br /><br />Start Date: 6th January 2025.<br /><br /><br />The position is a Customer Service Advisor role with Lloyds Banking Group - a mixture of working from home and office based. You'll work in the office for the first few months to complete your training &amp; get your systems up and running, and then working from home will be discussed with your Team Leader. Once fully competent, it will then be a hybrid approach - two days a week in office, 3 days homeworking.<br /><br />Why Lloyds Banking Group?<br />Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.<br /><br />About this Opportunity.<br /><br />We need someone to provide excellent service, supporting our customers with their needs, including registering new accounts, providing Website navigation, accurately resolving complaints.<br />At times, we can be busy, and this role will involve working in a fast-paced environment, but we'll provide great training and help you develop your knowledge of our products and processes.<br /><br />Key Responsibilities:<br />Handle inbound customer calls relating to their accounts and products, keeping it simple and assisting customers with their account enquiries<br />Complete telephony, digital and admin-based tasks to service customer queries<br />Take ownership of customer problems, solving them at first point of contact and raising any issues to leadership<br />Lead your own development, through regular review of performance against business objectives, and take ownership for self-development<br />Contribute to an environment where colleagues want to work, and customers feel valued<br />Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISA's, Self- Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands<br />Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures<br />Establish relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information, or resolve enquiries and issues. You'll be encouraged to call these out as appropriate<br />Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution, resolve complaints where possible and reach the correct outcome<br />Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area<br />When required demonstrate the flexibility to support other business areas<br />Be a true advocate of HSDL &amp; LBG values by promoting and demonstrating them in everything you do<br /><br />What you'll need:<br />Strong communication skills, verbal and non-verbal<br />Strong attention to detail<br />IT literate, comfortable with the use of keyboard and being able to use a variety of different systems<br />Active listening skills<br />Experience of working in an execution only stockbroker environment desirable but not essential<br />An interest in financial services<br /><br />If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.</p><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

Ettrick House Office

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