Is your history a good fit for Lloyds Banking Group

It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so Lloyds Banking Group are committed to employing individuals who demonstrate they have the appropriate skills, experience and, importantly, the integrity to protect the Bank and its customers from fraud and dishonesty.
The recruitment process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure these high standards.
A clean criminal record and a clear credit history are requirements for the Lloyds Banking Group roles that we recruit candidates for, any history on either of these records will be highlighted within the background checks that are carried out and brought to the attention of the recruiter so it is important that you let us know about anything that you think may affect your application from the start.
The background checks that are undertaken during the recruitment process consist of your:
<ul>
<li>Credit History</li>
<li>Criminal Record</li>
<li>Sanctions and Staff fraud</li>
<li>Proof of Address</li>
<li>Referencing (up to 6 years).</li>
</ul>
Additionally, for all roles in the UK, proof of eligibility to work here is required. For further information regarding eligibility to work in the UK please visit the <a href="https://www.gov.uk/browse/visas-immigration" target="_blank" rel="noopener">Home Office website</a>.
If you have any questions about the screening process or any history that you would like to discuss before you apply then please do <a href="https://www.bluearrow.co.uk/contact-us">get in touch</a>, we are here to help you.

There are many&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">benefits of working with Lloyds Banking Group</a>&nbsp;and opportunities across multiple shift patterns and locations, so whether you are seeking a&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/what-skills-do-you-need-for-a-customer-service-advisor">Customer Service Advisor job</a>&nbsp;in Liverpool or a Customer Advisor position in Cardiff, if you are looking for a job to fit around your lifestyle, the kids and one that will look good on your CV, we are confident that we have a<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">&nbsp;job that is right for you</a>.
Blue Arrow works with&nbsp;Alexander Mann Solutions&nbsp;to supply Call Centre, Customer Service Advisors and Client Liaison staff to Lloyds Banking Group.
Since its foundation in 1765, Lloyds Banking Group has been serving the households, businesses and communities of Britain. In 2015 they celebrated&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/a-history-of-lloyds-banking-group">250 years</a>&nbsp;of helping the people of Britain with the things that matter most to them.
To continue on their mission to be the best bank for customers, Lloyds Banking Group know that customer service is key and as a result they are&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">recruiting many new colleagues</a>&nbsp;to work in their customer service centres, supporting their business and customers in essential Customer Service roles. Check out the job roles and locations below or&nbsp;<a href="https://www.bluearrow.co.uk/contact-us">contact us&nbsp;</a>to apply today.

Blue Arrow works with&nbsp;Alexander Mann Solutions&nbsp;to supply Call Centre, Customer Service Advisors and Client Liaison staff to Lloyds Banking Group.

Meet Connor, one of our specialist Blue Arrow recruiters, and Eljah one of our candidates currently working at Lloyds Banking Group who tell us why it's a great place to work.

Why is Lloyds Banking Group a great place to work? 

Working with Lloyds Banking Group

The Lloyds Banking Group Contact Centres are a vital part of the operation, and with centres located throughout the UK the role of Customer Service Adviser is at the heart of being the best bank for customers.
So, whether you&rsquo;re looking for a way to kick-start your career or want rewarding work to fit around other commitments, we have an opportunity to suit you at one of our Connect centres nationwide.
Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.
&nbsp;

Lloyds Banking Group Call Centre Locations

As a Customer service Advisor for Lloyds Banking Group your job description and responsibilities will include building long lasting professional relationships with customers that will exceed their expectations by managing inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group.
<h2>Customer Service Advisor Role Focused Skills</h2>
<ul>
<li>Complete telephony, digital and admin-based tasks to service customer queries.</li>
<li>Take ownership of customer problems, solving them at first point of contact and escalate when required.</li>
<li>Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.</li>
<li>Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.</li>
<li>Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.</li>
<li>Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met.</li>
<li>Personally contribute to an environment where colleagues want to work and customers feel valued.</li>
<li>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures.</li>
<li>Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound &amp; outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.</li>
</ul>
<h2>General Customer Service Advisor Skills</h2>
<ul>
<li>Excellent communication - oral and written.Embrace 'in the moment' coaching to develop your skills and knowledge.</li>
<li>Continuous improvement mind set which will be evidenced in the improvement of customer centric measures.</li>
<li>Developing over time, a deeper level of expertise in all areas of Lloyds Banking Group's end to end goals.</li>
<li>Adaptable to change and willing to embrace new ideas.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
<li>Team player</li>
</ul>
In the Customer Service Advisor role for Lloyds Banking Group you will benefit from the support that helps you take ownership of your own personal development and training.

What skills do you need for a Customer Service Advisor

For over 320 years Lloyds Banking Group have been making a difference to the lives of customers, businesses and communities. It&rsquo;s a great business to work for!
As a Lloyds Banking Group colleague you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting the customers changing needs.
The scale and reach of the Group means that as a colleague you will have many opportunities to learn, grow and develop. Everyone can make a real difference.
Becoming a colleague means you can enjoy excellent benefits, learning and career opportunities. You will get a sense of purpose and a clear direction. When your hard work makes a difference, they will make sure you feel recognised.
In addition to the wide range of personal development opportunities you can also look forward to an attractive reward package including a competitive pay rate, a potential bonus and a generous holiday entitlement.
Did we mention that as a colleague you are in control of your benefits package with the freedom to choose the benefits that suit you and your individual needs? So when you're helping customers move forward, rest assured that if you want get ahead of yourself, Lloyds Banking Group will be right behind you.
We have it on good authority that as a major employer, Lloyds Banking Group are able to access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that further enhance the value of what you receive.
The benefits that Lloyds Banking Group currently offer as part of their rewards package include:
<ul>
<li>Competitive Pay rate</li>
<li>Group Performance Share Plan (Bonus) or Variable Pay and Incentive Plan</li>
<li>Pension</li>
<li>Share Plans</li>
<li>Flexible Benefits (FLEX)</li>
<li>Private Medical Benefit</li>
<li>Financial Products</li>
<li>Colleague Offers</li>
<li>Holidays</li>
<li>Colleague Wellbeing</li>
</ul>
&nbsp;

Why Work at Lloyds Banking Group

With 250 years of helping the people of Britain under their belt, we had quite a bit of history to choose from for this post. Having read through all of the history we could find we thought that we would save you hours of reading by just bringing you the interesting parts, or at least the parts that entertained us and made us say &ldquo;Really!?&rdquo;
Our favorites include 1884, the background behind the black horse and 1940, the Spitfire story.
<h3>1765 TAYLOR &amp; LLOYDS FOUNDED</h3>
Lloyds Bank began life in 1765 as Taylors &amp; Lloyds in Birmingham. Founded by Sampson Lloyd II and John Taylor, plus their two sons, each invested &pound;2,000.
Sampson, Lloyd&rsquo;s father, had fled Wales for Birmingham at the end of the 17th century, to escape persecution for his Quaker beliefs. Sampson, also a prominent Quaker, originally followed his father into the iron trade.
John Taylor was a Unitarian and a cabinet maker, who was also well-known for his exquisite snuff boxes. Upon founding the bank, the men left their previous occupations and concentrated entirely on the new venture.
For the first 100 years, Lloyds Bank prospered from just a single Birmingham office.
<h3>1861 TSB&rsquo;S FACE COMPETITION</h3>
William Gladstone&rsquo;s Post Office Savings Bank Act was passed in 1861. Bringing with it more than 2,500 Post Office savings banks within a year, many of these were in direct competition with existing trustee savings banks.
Within ten years, more than 200 Lloyds TSB branches had been forced to close with the remaining branches surviving due to the additional benefits they offered depositors. TSBs paid more interest on savings, and it was easier to make withdrawals. Moreover, their staff were specialists, whereas Post Office officials had many other duties to perform.
<h3>1865 LLOYDS GETS SHAREHOLDERS</h3>
After 100 years in business, Lloyds &amp; Co. converted from a private partnership to a joint-stock bank and became Lloyds Banking Company Ltd.
Lloyds had only opened its first branch the previous year. However, serious expansion was just around the corner. With 148 shareholders now investing in the company, its&rsquo; capital base was much stronger. This resulted in a period of unprecedented expansion. Over the next 50 years, Lloyds took over more than 50 competitors.
<h3>1870 WOMEN KEEP THEIR SAVINGS</h3>
In 1870, the Married Women&rsquo;s Property Act was passed. For the first time, married women were allowed to keep their own savings. Prior to this, any money that a woman held upon marriage, automatically became the property of her husband.
The new Act allowed women to keep their savings, up to the value of &pound;200 &ndash; about &pound;9,000 today. Unlike the commercial banks, savings banks had always attracted female savers in large numbers. With the passing of the Act, the demand for savings accounts was even greater.
<h3>1884 INHERITING THE BLACK HORSE</h3>
Lloyds Bank inherited the famous black horse symbol in 1884. The first recorded use of the black horse sign was in 1677, at Lombard Street in the City of London.
In the 17th Century, there were no street numbers, and so businesses used decorative signs to attract customers. The signs also provided a means of identification in a largely illiterate society.
The black horse sign originally hung above the establishment of goldsmith Humphrey Stokes. By 1728 it was being used by another Lombard Street goldsmith, John Bland. This firm eventually became Barnetts, Hoares &amp; Co and was taken over by Lloyds in 1884.
The Bank's first symbol, the beehive (which represented thrift and industry), continued to be used alongside the black horse until the early 20th century. It still appears on some bank buildings.
<h3>1886 EMBEZZLEMENT!</h3>
Major fraud rocks the savings bank movement 1886. The actuary at Cardiff Savings Bank had embezzled &pound;30,000 - 15% of the total deposits.
The fraud was only discovered on the actuary&rsquo;s death and following a less than stellar investigation the Banks Trustees then refused to repay the money to depositors in full. Not surprisingly, the crisis escalated, and the whole savings banks movement came under scrutiny, from both the press and the public.
In the wake of the scandal, the TSB Association was set up, partly to ensure any future crises were properly managed.
<h3>1914 FIRST FEMALE CLERKS AT LLOYDS</h3>
With the outbreak of the First World War, for the first time Lloyds employed women as clerks, replacing men who had joined the armed services. Six women were taken on at the start of the War, and by the end, there were more than 2,000 on the payroll.
This change was not welcomed by all, many felt that the job was too taxing for women, and that they should look for work where &lsquo;gentleness and sympathy are called for&rsquo;.
<h3>1928 MECHANISED ACCOUNTING BEGINS</h3>
Banking methods remained largely unchanged for centuries until 1928, when a machine was developed that revolutionised accounting. Balancing the books became faster and cheaper with machines.
Business growth and rising costs meant that more efficient and cost-effective processes were needed and the new accounting machines could complete the work quicker using fewer staff and as it turns out, women were employed to operate the machines because they could be paid less than their male counterparts. Not such a requirement for gentleness and sympathy here it turns out!
By the end of 1929, City Office in London, and five other branches had switched over. But the last branch was only mechanised in 1962.
<h3>1940 SPONSORING A SPITFIRE</h3>
In a brilliant show of patriotism and solidarity during the Second World War, some 12,000 Lloyds Bank staff chipped in to purchase a Spitfire for the war effort. Within months of the inspired idea, staff subscriptions reached more than &pound;7,000, with donations averaging 12 shillings per person.
The Spitfire, fittingly named 'The Black Horse' went into action in March 1941. Sadly, though, in July 1942 it collided mid-air with another Spitfire, and crashed near Weston-Super-Mare in Somerset. Fortunately, the pilot bailed out and survived, but the Black Horse was lost.
<h3>1947 WANTED: FEMALE CUSTOMERS</h3>
In 1947, Lloyds launched a series of advertisements aimed specifically at women. This was a largely untapped market, as many women had never had a bank account of their own.
The campaign was aimed at housewives and business women alike and the adverts included cringeworthy strap-lines such as &lsquo;&hellip;and send the account to me&rsquo; and &lsquo;&hellip;then you won&rsquo;t require my husband&rsquo;s signature?&rsquo;. One even suggested that the fact that women were seeking a new level of financial independence was &lsquo;a tribute to the husbands' good judgement as well as to the intelligence of their wives&rsquo;.
<h3>1949 MARRIED WOMEN ALLOWED TO WORK</h3>
In 1949, Lloyds Bank abolished the marriage bar. Previously, this had required all women to resign upon marriage! In 1924, one young clerk had successfully concealed her marriage for a whole year until the Bank found out and immediately dismissed her.
Now, for the first time, women could think of their job at Lloyds as a career and not just a means of earning a living before they got married. The Bank also went one step further and granted female staff &lsquo;permanent&rsquo; status instead of being referred to as 'supplementary'.
<h3>1961 DRIVE-IN BANKING</h3>
In August 1961, Lloyds Bank opened its first drive-in branch at High Wycombe, Buckinghamshire in a bid to make banking faster and simpler.
Drive-ins were pioneered in the USA, in the 1930s and the High Wycombe drive-in bank was one of the first in the UK. The concept never really took off here, and only a handful ever opened. The US have fared better with the idea and these days many of the banks in the US now have 'drive-thru' ATMs
<h3>2009 LLOYDS BANKING GROUP CREATED</h3>
In January 2009, in the midst of a global financial crisis, Lloyds TSB took over HBOS plc. The new company instantly became the largest retail bank in the UK.
Lloyds Banking Group today serves more than 25 million customers and brings together a host of well-known brands. These include Bank of Scotland, Birmingham Midshires, Cheltenham &amp; Gloucester, Halifax and Scottish Widows, each having its own rich and unique heritage.
<h3>2013 THE RETURN OF LLOYDS BANK</h3>
On 9th September 2013 Lloyds TSB once again became two separate banks. The familiar black horse logo was given a makeover for the relaunch of Lloyds Bank on the high street. And more than 630 branches were brought together across Britain to form the new TSB.
If you want to read the full history of Lloyds Banking Group they have lots of information on their <a href="https://www.lloydsbankinggroup.com/our-group/our-heritage/our-history" target="_blank" rel="noopener">website</a>.

A History of Lloyds Banking Group

Help Lloyds Banking Group to become the best bank for customers by becoming one of their motivated and enthusiastic Telephony Advisors, helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs. 
Proactively supporting customers through assistance and referrals to colleagues in other departments will ensure that your customers have an excellent experience every time.
The Telephony Advisor position is a weekday job that provides flexible hours, excellent prospects and performance rewards. It is the perfect role for you if you enjoy talking people and making a real difference to someone&rsquo;s day.
You do not need any formal qualifications to be a Telephony Advisor, your natural people skills are much more important in a role like this but also being able to demonstrate the following skills will ensure you are a great fit for this position:
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A strong background in any of the following is advantageous&nbsp;
<ul>
<li>Customer service</li>
<li>Telephone support</li>
<li>Call handling</li>
</ul>
<div>But if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Telephony Advisor. You will be well looked after with Lloyds Banking Group, they are a fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know.</div>
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.
If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy. Telephony Advisors work a wide range of shifts across the core hours of 7am to 8pm but if you need to make sure your job can fit around your personal life, Lloyds Banking Group are great at being flexible, we are confident that we can identify the shift pattern that could work best for you.
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands.&nbsp;As a Business Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
If you are looking to the future, then it is good to know that career progression prospects are high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.&nbsp;
The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_self">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_self">Telephony Advisor roles that we have available</a>. 
As a Telephony Advisor for Lloyds Banking Group you will benefit from the support that helps you take ownership of your own personal development and training.&nbsp;To find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here</a>.
<h2>Telephony Advisor&nbsp;Role Responsibilities</h2>
<ul>
<li style="color: black;">Complete telephony, digital and admin-based tasks to service business banking customer queries.</li>
<li style="color: black;">Take ownership of business customer problems, solving them at first point of contact and escalate when required.</li>
<li style="color: black;">Build long lasting professional relationships with peers to clarify facts, exchange information and assist each other in resolving enquiries.</li>
<li style="color: black;">Deal with customer data ethically and in accordance with the FSA requirements.</li>
<li style="color: black;">Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li style="color: black;">Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;</li>
<li style="color: black;">Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;</li>
<li style="color: black;">Support the wider team to ensure that performance standards and business objectives are met.</li>
<li style="color: black;">Personally, contribute to an environment where colleagues want to work and where customers feel valued.</li>
<li style="color: black;">Carry out a range of processing tasks and handling of business customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures.&nbsp;</li>
</ul>
If you are not sure that a Telephony Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.
<ul style="margin-top: 0cm; list-style-type: disc;">
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/what-skills-do-you-need-for-a-customer-service-advisor">Customer Service Advisor</a>&nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst </a></li>
</ul>

Telephony Advisor

If you are interested in joining an organisation that is shaping the future of the banking industry, then you should consider being a Customer Relationship Manager for Lloyds Banking Group. This role is also known as Business Banking Secured Lending Ops within Lloyds Banking group.
A natural people person who is great at talking, enjoys helping and generally likes to make a difference to someone&rsquo;s day twill thrive in the business banking team as a Customer Relationship Manager carrying out a range of duties including, responding to enquiries and identifying sales opportunities for providing additional products and services.
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.&nbsp;</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
A background in customer service, telephone support, call handling or sales is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Relationship Manager. You will be well looked after, Lloyds Banking Group are a fantastic employer who is committed to supporting you through excellent in-house training and personal support teaching you everything you need to know. 
Working in a small team of 8-10 people and reporting to the Team Manager, your working day as a Customer Relationship Manager will involve:
<ul>
<li>Responding to a range of queries and issues that business banking customers may raise</li>
<li>Providing the highest level of customer service</li>
<li>Developing the customer relationship further by promoting additional products and services in order to fully meet their financial needs.</li>
</ul>
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Customer Relationship Manager you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp; All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles.&nbsp;You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">find out more about the benefits of being a Lloyds Banking Group colleague here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp; If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group. The recruitment process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time, for this bank&rsquo;s amazing customers. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.&nbsp;
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds" target="_blank" rel="noopener">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">Customer Relationship Manager roles that we have available</a>.&nbsp;
<h2>Customer Relationship Manager Role Responsibilities</h2>
Answer customer calls in relation to a broad number of transactions in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
<ul>
<li>Identify opportunities to further extend/develop the customer relationship by promoting the Bank&rsquo;s products and services in order to fully meet their financial needs.</li>
<li>Identify sales opportunities and mature wherever possible and manage smooth hand offs to other areas of the business.</li>
<li>Required to manage and understand a range of transactional activities and focus on the customer experience whilst securing all sales opportunities.</li>
<li>Contribute to the achievement of the Contact Centre Balanced Scorecard through the achievement of key aims and objectives.</li>
<li>Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank&rsquo;s complete range of service delivery channels.</li>
<li>Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements (including internal processes and procedures) which aim to protect our customers as well as the reputation of the banking group.</li>
<li>Maintain a good understanding of the bank&rsquo;s products and services including key features and benefits</li>
<li>Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer. Where not possible to resolve at first touch, these complaints should be escalated immediately.</li>
<li>Proactively look to raise ideas to eliminate the root cause of complaints improving the experience for our customers.</li>
</ul>
If you are not sure that a Customer Relationship Manager role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Service Advisor</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a> </li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a>&nbsp;</li>
</ul>

Customer Relationship Manager

As one of the UK&rsquo;s largest financial groups, Lloyds Banking Group&rsquo;s scale and breadth means your career aspirations could become a reality, especially as a Business Administrator.
This is an administration based role that is perfect for those who love to work systematically and efficiently. With little to no telephony work involved, this is a great opportunity to work within a big banking brand without spending your day fielding telephone enquiries like you could do in other positions.
Banking Administrators work in a small team of 8-10 people and report to the Team Manager. Your working day will involve:
<ul>
<li>Switching business bank accounts.</li>
<li>Processing any time-sensitive requests.</li>
<li>Maintaining and updating information held on a data base or manually.&nbsp;</li>
<li>Liaising with internal/external banking customers and clients.&nbsp;</li>
</ul>
Each morning you will receive a brief covering your tasks for that day and detailing any targets that have been set. All you have to do is work through the tasks you have been set quickly and efficiently while maintaining a high level of accuracy&nbsp;at all times.
You do not need any formal qualifications to be a Business Administrator for Lloyds Banking Group because your natural productivity and efficiency traits are much more important in a role like this. Some general skills that would be useful in this role are:
<ul>
<li>How to use Microsoft programs including Word and Excel.</li>
<li>How to use the internet.</li>
<li>Teamwork.</li>
<li>Time management.</li>
</ul>
Lloyds Banking Group recognises the importance of supporting each team members career development to ensure they make the most of their people&rsquo;s talents whilst helping them to build personalised, compelling careers. They are committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work but if you have a background in any of these areas then you will be one step ahead of the competition:
<ul>
<li>Administration.</li>
<li>Computer or telephone technical support.</li>
<li>Customer service.</li>
<li>Banking.&nbsp;</li>
</ul>
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff onto permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand's end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group. Being a Lloyds Banking Group colleague certainly has its benefits, from a great hourly rate to regular weekday hours, with all of this to top it off:
<ul>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
<div>You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here.</a> The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</div>
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Business Administrator you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp;
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/officejobs/">opportunities page</a> and applying for one of the Business Banking Administrator <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds">roles that we have available.&nbsp;</a>
<h2>Role responsibilities in focus</h2>
<ul>
<li>Understanding and interpreting data at a basic level.</li>
<li>Process work in line with agreed procedures and banking brand rules or scripts.&nbsp;</li>
<li>To schedule and prioritise allocated work on a daily basis.&nbsp;</li>
<li>Learn the procedures and understand parameters of producing a quality output.&nbsp;</li>
<li>Resolve queries and escalate as necessary (i.e. a Team Leader/Manager/other group) and log if appropriate.&nbsp;</li>
<li>Liaise with internal/external banking customers and clients.&nbsp;</li>
<li>Maintain and update information held on a data base or manually.&nbsp;</li>
<li>Maintain records for audit purposes.&nbsp;</li>
<li>Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.</li>
<li>Able to work in a team or other structured environment.&nbsp;</li>
<li>Articulate and able to maintain good relationships with colleagues and clients.&nbsp;</li>
</ul>
If you are not sure that a Business Administrator role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a>&nbsp;</li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
</ul>

Business Administrator

If you are looking to take the next step up in your career then why not join Lloyds Banking Group, a retail banking brand who are dedicated to supporting all of their colleagues&rsquo; ambitions through training, support and excellent promotional prospects.
This fantastic opportunity as a Customer Insights Analyst within the Know Your Customer (KYC) division of Lloyds Banking Group, provides a competitive rate of pay, regular weekday shifts and a 12 month contract, plus a heap of other benefits including:
Work phone &amp; laptop issued.
<ul>
<li>Full paid training.</li>
<li>Overtime and bonus incentives.</li>
<li>Flexible or condensed working options.</li>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here</a>.&nbsp;
As a Customer Insights team member (Customer Analyst) you will be in the centre of customer analysis carrying out a diverse range of tasks to review new customer accounts, evaluating high risk accounts and analysing new customer processes and policies.&nbsp;&nbsp;
You do not need any formal qualifications to work in Customer Insights for this Lloyds Banking Group. While a good working knowledge of the various rules and policies governing customer due diligence is desirable, you will be provided with two weeks thorough training to help you settle into your Customer Analyst role and learn the specific technical knowledge for this banking group.&nbsp;
Experience in banking, finance or accounting industries with a good knowledge of KYC requirements will be extremely advantageous for this role but your natural analytical skills, attention to detail, team working methods and productivity traits are also extremely important in a role like this.
Finding the right balance between your work and your lifestyle is really important but we know it is not always easy. As a Customer Insights team member you will usually be provided with a mobile phone and a laptop to assist with your role as well as the opportunity to opt for flexible or condensed working hours, helping you to fit your work around your personal life.
Did you know that for the first 100 years of its existence, Lloyds Bank prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands. As a Customer Insights Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.&nbsp;
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;
Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff on into permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.
Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group#Jobs%20with%20Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Insights roles that we have available</a>.
<h2>Role Responsibilities</h2>
<ul>
<li>To receive, analyse and fulfil the requirements of KYC/KYB (Know Your Customer/Know Your Business) in line with Commercial Bank CDD (Customer Due Diligence) standards.</li>
<li>Gather the relevant documentation, investigate ownership and identify Politically Exposed Persons (PEP&rsquo;s) for risk management reasons.</li>
<li>Ensure compliance with the Groups policies, procedures and guidelines together with all relevant regulatory and statutory requirements where appropriate implementing actions to protect the Groups business at all times.&nbsp;</li>
<li>Daily assessment of Anti Money Laundering (AML) reports for potential suspicious activity.</li>
<li>Interpret and analyse KYC data to understand the risk of the client to the business and make recommendation to senior management.</li>
<li>Support as required, project activities in order to ensure they are all delivered effectively in line with key milestones.&nbsp;</li>
<li>Adapt to and identify changes in systems, processes and working practices in order to achieve operational improvement.&nbsp;</li>
<li>Ensuring that all activities and duties are carried out in full compliance with regulatory framework, operational risk framework and internal policies and standards.</li>
<li>Provide support to the business banking team to update KYC documentation for entities such as limited companies, charities/non-profit organisations.&nbsp;</li>
<li>Demonstrates compliance with risk policies, processes and measures.</li>
<li>Awareness, application and mitigation of risk in everyday decisions; understanding the risk and escalate appropriately.</li>
<li>Completion of regulatory risk training.</li>
<li>Escalate any suspicious activities or transactions to the Money Laundering Reporting Officer (MLRO).</li>
</ul>
If you are not sure that a Customer Insights role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor </a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Telephony Advisor</a></li>
</ul>

Customer Insights Analyst

Help Lloyds Banking Group become the best bank for customers as a Financial Business Analyst working within the business to business division of Lloyds Banking Group. The role can also be known as a Case Handler, Remediation Analyst or Business Analyst. Being a Financial Analyst, you take a step up from general banking administration and move into high level clerical support delivering quality outputs to stakeholders. The higher skill requirement is reflected in the competitive pay rate of around &pound;17.56 per hour.&nbsp; In addition to an excellent hourly rate, a Business Analyst position also provides&nbsp;
<ul>
<li>Regular weekday hours.</li>
<li>Excellent prospects for a permanent position.</li>
<li>Extensive training and development opportunities.</li>
<li>Performance based pay rewards.</li>
</ul>
You can find out more about the benefits of being a Lloyds Banking Group colleague <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/why-work-at-lloyds-banking-group">here&nbsp;</a>
The job calls on high level clerical support skills to complete day to day tasks that include data compilation, reconciliation, research, analysis and reporting alongside contributing to the development of administrative processes and systems. Lloyds Banking Group is committed to helping customers build for their future, which means a that a role with them provides a great opportunity for you to make a real difference. If you come from a background in the banking or insurance industries it could be a real help for this role but it is not a requirement. There are no formal qualifications needed either but some general skills that would be useful in this role are:
<ul>
<li>Strong administration skills.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Confidence in your own judgement and abilities.</li>
<li>Teamwork and leadership.</li>
<li>The ability to manage your workload.</li>
<li>An excellent work ethic.&nbsp;</li>
</ul>
The best Financial Analysts have excellent leadership skills, a keen eye for detail and accuracy, are productive, efficient and knowledgeable. The knowledge and skills that you develop day to day through experience and training will be highly sought after as other business areas from within Lloyds Banking Group come to you for information and procedural advice. 
It is also likely that within your role you will be supervising, supporting and coaching a small team of Lloyds Banking Group colleagues so this job is ideal for you if you want to take your career to the next level and try your hand at a supervisory role. Lloyds Banking Group recognises the importance of supporting each team members career development to ensure they make the most of their people&rsquo;s talents whilst helping them to build personalised, compelling careers.
Did you know that for the first 100 years of its existence, Lloyds Banking Group prospered from just a single Birmingham office? Today the group serves more than 25 million customers and brings together a host of well-known brands.&nbsp;As a Business Analyst you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool.
All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">take a look at the locations in more detail here</a>.
<div>The recruitment process starts with CV selection, but the entire process can take a couple of weeks due to the thorough background checks and candidate screening processes that are in place to ensure the high standards you would expect are upheld. You can <a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</div>
In 1914 Lloyds Banking Group was at the forefront of modern day thinking, making over 2000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which reflects the diversity of the customers and communities it serves, and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp; Lloyds Banking Group have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing temporary staff on into permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group. Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">opportunities page</a> and applying for one of the <a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs with Lloyds">Financial Analyst roles that we have available</a>.&nbsp;
<h2>Financial Analyst Role Responsibilities</h2>
<ul>
<li>Deliver a range of high level clerical/technical support tasks to provide high quality outputs which satisfy stakeholder needs.</li>
<li>Act as a point of reference for information &amp; procedural advice &amp; queries from other business areas. You may supervise a small team.&nbsp;</li>
<li>Undertake a range of more complex technical support tasks e.g. data compilation, reconciliation, research and analysis and make recommendations for improvement to processes, procedures and systems.</li>
<li>Provide guidance on a range of technical queries, using own judgement and interpretation as required, to ensure the timely provision of high quality information and guidance.</li>
<li>Develop and maintain contacts across the business unit in order to identify customer requirements and provide appropriate support and guidance.</li>
<li>Ensure that all work within the team is completed accurately and adheres to specified Group policies, processes and procedures and relevant external regulations where required.</li>
<li>As required, supervise and coach team members in their day to day activities ensuring their workloads are completed to the required standard, providing advice, guidance, direction and support as appropriate.</li>
<li>Where required, manage, motivate, develop and appraise team members.</li>
<li>Contribute to the development of administrative systems and processes to support the work of more senior colleagues.</li>
<li>Where appropriate, assist in the planning of projects, scheduling of implementations, maintenance of project plans, liaising with technical departments, users and other colleagues as required.</li>
<li>Demonstrate the core values &amp; behaviours of the banking group as an active team member.</li>
<li>Work is typically allocated and monitored on a timeframe in excess of one month.</li>
</ul>
If you are not sure that a Financial Analyst role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.
<ul style="margin-top: 0cm; list-style-type: disc;">
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Customer Service Advisor</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Collections Advisor</a></li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a>&nbsp;</li>
<li style="color: black;"><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/collections-advisor">Telephony Advisor</a></li>
</ul>

Financial Analyst

Lloyds Job Descriptions

text-black

Blue Arrow is looking for reliable and proficient HGV Drivers to navigate around the local routes, collecting refuse and recycling waste on different rounds. If you're looking for ad hoc work as HGV Driver in Wandsworth please apply today! What you'll be doing · To carry out refuse &amp; recycling collections daily with skills and knowledge of all machinery aspects of the job. · Undertaking all duties in a professional manner deploying safe lifting and handling techniques appropriate to articles left for removal. · Use of in-cab technology/mobile devices as directed by the Contract. · Completing relevant paperwork in real time. · Responsible for the daily inspection and reporting of machinery, before and after usage, including vehicles. · Responsible for the cleanliness of machinery and vehicles. · To maintain excellent customer and client relations, particularly members of the public and other motor users. Your typical working hours are: · 6am to 2pm · Monday - Friday What you'll need to do the role · Valid HGV Class 2 driving licence (With no more than 6 points), · Driver CPC · Willingness to help Loaders whilst on your rounds to enable your team to complete the route within the service level agreement. · Good communication and interpersonal skills · Self-motivated · Willingness to undertake tasks. · Clean drivers licence desirable for all staff · Previous relevant experience desirable.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Driver Ad hoc

Morning School Cleaner in Winscombe: Are you an early riser with a keen eye for cleanliness? We are looking for a dedicated and reliable individual to join our team as a Morning School Cleaner. Benefits:* High pay rate of £13.50 per hour * Opportunity to contribute to the well-being of our school community. * On site meals Position: Morning School Cleaner Location: Bristol, Winscombe Hours: 7:00 AM - 12:30 PM, Monday to Friday Salary: £13.50 Per hour Responsibilities: * Ensure all classrooms, hallways, and common areas are clean and ready for the school day. * Perform routine cleaning tasks such as sweeping, mopping, dusting, and emptying bins. * Maintain hygiene standards in restrooms and staff areas. * Report any maintenance issues or safety hazards to the school administration. Requirements: * Previous cleaning experience preferred but not essential. If you are interested in this position, please upload your CV or call Matt at Blue Arrow 01179 299449. Thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner, Winscombe (BS25), £13.50 Per hour

Blue Arrow Derby are proud to be working in partnership with an establishment in the Derbyshire area who are looking to recruit a Junior Sous Chef on a full time, permanent basis. Hours: 45 hours a week, working on 4 days on 3 days off rota between the hours of 10:30am - 9:30pm. Salary: Up to £35,000 My client is looking for a candidate who has previous experience working with fresh food and at a high volume as this establishment is based in the heart of one of Derbyshire's busiest towns. What will you be doing at Junior Sous Chef? * General food preparation * Previous experience as a cook * Filling away deliveries * Washing utensils and dishes * Great communication and teamwork skills * Cook all food to excellent quality * Storing and sorting ingredients properly. * Passion for food * Ability to work under pressure * Own chef whites and chef knives * Ensuring food prep areas are clean in line with health and safety and food hygiene procedures. Skills required: * Food hygiene level 2 (dated within the last three years) * Previous experience as a Senior Chef De Partie/Junior Sous Chef * Happy to clean any areas needed. * Has excellent organisation and time-management skills * Is able to use their own initiative and as work as part of a team * Able to communicate/report any issues to the relevant people effectively * Is hard-working, and reliable. If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Junior Sous Chef

We are currently recruiting for Class 1 Hiab Drivers in the following locations:-Nottingham-Stoke-Leicester The work is on going work with opportunities to go permanent. Pay Rate: £17.58 per hour£26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances)* Weekly Pay* Days (04:00 onwards starts) <div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"><div id="sectionContent-1521" class="test-id__section-content slds-section__content section__content slds-p-horizontal_small"><div class="slds-grid slds-size_1-of-1 label-inline" data-target-selection-name="sfdc:RecordField.ts2__Job__c.Interview_Email_Description__c"><div class="slds-form-element slds-hint-parent test-id__output-root slds-form-element_edit slds-form-element_readonly slds-form-element_horizontal"><div class="slds-form-element__control">The role: * Delivering to Development sites and builders merchants throughout the UK* No residential drops* New vehicles and equipment* 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE* Valid CPC Card &amp; Valid Tacho Card* No more than 6 points (DVLA licence check will be done prior to assessment)* 6 x months minimum experience to be considered due to insurance If interested please click apply for a call back!</div></div></div></div></div><div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"> </div>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Class 1 Hiab

Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: X2 weekly rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp; 4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17 per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start 13/01/2025. Training will be full-time, and hours will fall between days/evenings/weekends. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. As a 999 Call Handler you will demonstrate: CPDundee

999 Call Handler

Cleaning in Hospitals Carrying out general cleaning duties including sweeping, mopping and cleaning windows Removing old food from communal fridges or cupboards and disposing of waste Emptying the rubbish and recycling bins Cleaning spills or accidents and thoroughly disinfecting an area afterwards Safely diluting industrial cleaning chemicals and using them at the appropriate levels Keeping cleaning supplies stocked Maintaining cleaning equipment in full working order and carrying out repairs when necessary Completing a set number of daily tasks as specified by any Supervisors XX Must have Enchanced DBS XXXXBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaners with DBS

Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit an experienced Project Manager to join their their team on a full-time permanent basis. Hours: Mon - Friday - 37 hours a week - Monday - Thursday : 8:30am - 5pm - Friday : 8:30am - 3pm What duties would you be doing within the Operations Manager - Call Centre role? * Planning and development of project plans, including setting targets for milestones and adhering to deadlines and budget constraints to support project leads across the business. * Management and delivery of projects, including delegation of tasks to the project team members best positioned to complete them. * Making effective decisions when presented with multiple options for how to progress with the project. Serve as a point of contact for teams when multiple units are assigned to the same project. Communicate with PMO manager to keep the project aligned with their goals. * Management of a project portfolio to support the UK business in the use of the PMO project templates and tools, this includes acting as the point of escalation on all projects to resolve issues and remove barriers. * Project reporting and quality control on projects throughout development and accurately report project KPI to ensure projects are maintained to the highest standard. * Support the PMO team in training the business in Project Management best practice, ensuring teams are adhering to the VGUK PMO Governance, standardisation and processes. Experience/Requirements for the Project Manager position: * Previous experience in a project management role is essential for all applicants. * Programme management experience is desirable. * Project certification APM/Prince2 Is preferable. If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficientlBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Project Manager

JOB TITLE: Customer Service Advisor SALARY: £13.49 per hour. LOCATION: Newport CONTRACT/HOURS: 12months / Full-time 35 hours per week between 8am-6pm Monday to Sunday. 1 in 3 weekends. WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After completion of training. About this Opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial &amp; service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Day to day, you'll be: * Delivering outstanding customer experiences through various communication channels. * Multi-tasking between telephony and queue-based work. * Problem-solving, being creative with solutions and pay excellent attention to the details. * Playing a role in educating our customers about our products. * Pro-active in your approach to personal development and learning. What you'll need: * Solid communication and listening skills including a friendly telephone manner. * Honest, hardworking, and genuine. Caring about helping people with their queries. * The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help. * The commitment to deliver on your promises and go above and beyond for people. * You will need to be competent in using Microsoft applications. About us / Why Lloyds Banking Group: Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

Job Description Job Role - Guest Service Assistant Rate of pay - £25,000 (+tips) Location - South Ascot Role Responsibilities - Must Drive We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of our company and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our company, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company will be entrusted with our values and expected to further enrich our We Care culture. Passion - We love what we do. We are determined to deliver our best, every day. Personality - We are each unique and extraordinary. We encourage personalities to shine. Respect - We respect and celebrate our differences. They add new brilliance to our culture. Working together - With shared vision, trust and network of support we become unstoppable. Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level. POSITION OVERVIEW * To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure. ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS Responsibilities Sense of Arrival and Departure * To welcome guests in a professional, friendly manner to ensure guests immediately feel at home. * To escort all guests when possible. * To park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times. * To maintain cleanliness and order on the driveway. * To have knowledge of the area including assisting guests with directions. * To deliver and collect luggage promptly and according to Coworth Park standards. * To load and unload luggage into guests cars or taxis. * Handle all personal items with care so that no damage occurs. * To maintain accurate records of the movement of luggage in and out of the hotel. * Exceeding our guests' expectations by providing discreet and personalised service. Buggy Transfers * To drive buggies in a safe manner around the estate. * To meet all transfers in a timely fashion to deliver a seamless experience. Transportation * To drive and park guests cars in a safe order. * To provide a shuttle service or offer alternative transport within a 5 mile radius. Team Development * To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met. Health &amp; Safety * Comply with all statutory and company health and safety, fire, bomb and security regulations * Ensure job required certificates are kept up to date Flexibility * Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required * You may on occasion be required to adjust your hours of work to cover the business needs QUAIFICATIONS &amp; DESIRABLES * Valid clean British drivers licence - need to of held it for 2 years minimum * Five Star experience * Customer orientated * Good organisation * Team player * Motivated and well presented * Flexible Working attitudeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Guest Services Assistant- South Ascot

Job Title: Administrator Salary: £15.57 per hour Location: Andover, Anton Mill Hours: Part-time. 28 hours (5 days per week on-site) Mon - Friday. Contract: Temporary with career progression opportunities. All roles are fully office based. About this Opportunity. Our client, a leading financial institution, is seeking a dedicated and customer-focused Administrator to join their team in Andover. This role involves providing excellent administrative support and ensuring smooth day-to-day operations. Why Lloyds Banking Group? Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. This role requires meticulous attention to detail and accuracy to ensure LBG quality checking complies with company standards and financial industry best practice. Consistently working to time sensitive deadlines, while prioritising high volumes of work. It also requires collaborating with and supporting other departments. Ensuring all legal requirements have been met and working with confidential information. Reviewing Security Amendments release offers, to ensure all credit conditions and standard terms and conditions have been satisfied. Quarterly FCA training completed to maintain awareness of up-to-date regulatory guidelines: Fighting economic crime - money laundering. Conduct rules. Data privacy and records management. Annual compliance certification. Checking all documents from the Loan Servicing team to ensure there are no errors (grammatical, numerical, or otherwise) before they are sent to the customer or Solicitor. Ensuring that a source of funds has been obtained from the customer, to satisfy anti-money laundering regulations. Key Responsibilities: Answering and directing phone calls in a professional manner Assisting customers with inquiries and providing exceptional customer service Managing and organizing office documentation and records Scheduling and coordinating meetings and appointments Booking conference rooms Preparing and editing correspondence, reports, and presentations Handling incoming and outgoing mail and deliveries Maintaining office supplies and inventory Supporting various administrative tasks as needed Collaborating with team members to ensure seamless workflow and efficient processes What you'll need: Previous experience in Business Support Admin or a similar role Strong ability to manage multiple activities and prioritize workload effectively Exceptional attention to detail Experienced in customer contact and emails Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to handle confidential information with discretion High school diploma or equivalent; additional qualifications in Office Administration are a plus. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator - Part Time

Job Title: Morning School Cleaner/Porter, £12.20 per hour Location: Private School, Bristol City Centre Salary: £12.50 per hour Job Type: Part-Time Working Hours: Monday to Friday, 6:00 AM -10:00 AM About Us: Join our dedicated team at a prestigious private school located in the heart of Bristol. We pride ourselves on maintaining a clean, safe, and welcoming environment for our students and staff. Responsibilities: * Perform general cleaning duties including sweeping, mopping, dusting, and vacuuming. * Clean and sanitize restrooms, classrooms, and common areas. * Assist with setting up and taking down equipment for school events and activities. Benefits: * Competitive hourly rate of £12.50. * Friendly and supportive working environment. * Opportunity to contribute to the well-being of our school community. Requirements: * Previous cleaning or porter experience preferred but not essential. * Ability to work independently and as part of a team. * Attention to detail and a commitment to high standards of cleanliness. * Reliable and punctual with a strong work ethic. * Good communication skills. * Physical ability to perform manual tasks, including lifting and moving items. How to Apply: Interested candidates are invited to submit their CV or call Matt at Blue Arrow 01179 299449!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner/Porter, £12.50 per hour

Our client, Libraries NI are currently seeking to recruit a Building Supervisor to join their team in BallymenaPay rate is £12.52 per hour plus Holiday pay.Hours of work is 28 hours per week. Monday 12.30-20.15 Tuesday 12.30-17.45 Wednesday 9-14.15 Thursday 12.30-20.15 Friday 12.30-17.45 <div class="u-marg-bottom-large"> Job Duties: To provide cleaning and non-cleaning services under the direction of the designated Line Manager or other Authorised Person and in accordance with the practices and procedures of the client.Criteria:<ul><li>A minimum of one year's experience working as Assistant Building Supervisor, Caretaker or similar role in a medium/large building * must be demonstrated on CV</li><li>Previous responsibility for security of a building, opening/closing and key holder duties</li><li>Knowledge of building cleaning methods and the use of electrical cleaning machinery e.g. floor polishing equipment * must be demonstrated on CV</li><li>Awareness of health and safety legislation and practices e.g. COSHH and/or CLP regulations. * must be demonstrated on CV</li><li>The ability to work as part of a team or on own initiative</li></ul> </div><div class="u-marg-bottom@m"> </div> TheRecCoNI

Building Supervisor - Ballymena 

Job Title: School Catering Assistant Location: Bridgewater Hours: 10:00 AM - 2:00 PM Start Date: 6th January Pay: £12.00 per hour Job Description:We are seeking a dedicated and enthusiastic School Catering Assistant to join our team in Bridgewater. This role is perfect for someone who enjoys working in a dynamic environment and has a passion for providing nutritious meals to students. Benefits: * Competitive hourly rate. * Friendly and supportive work environment. * Opportunities for professional development. Key Responsibilities: * Assist in the preparation and serving of meals. * Ensure the kitchen and dining areas are clean and hygienic. * Follow health and safety guidelines. Requirements: * Previous experience in a catering or kitchen environment is preferred. If you are interested in this position, please apply on-line or call Matt at Blue Arrow 01179 299449, thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

School Catering Assistant, Bridgewater, £12.00 per hour

We are recruiting for FLT Counterbalance Drivers in Northampton to be working various shifts patterns. Site Location Swan Valley Northampton NN4 Shift Pattern 4 days on 4 days off Days: 6am-18:00pm Nights: 18:00pm-6:00am Shift Pattern 1 x Monday - Friday 06:00 am - 14:00 pm / 14:00pm - 22:00pm (rotation 2 shifts weekly) Pay Rate Days: £15.39p/h Overtime: £22.00p/h Nights: £16.98p/h Overtime: £24.22p/h £14.24ph (Monday - Friday job role) Please note - a D&amp;A test is carried out as part of induction/assessment.Pay is pro-rata to 40.25 per week, and overtime is paid for hours worked outside the rota (this is for 4 on 4 off job role) Contract: Temporary ongoing Requirements * Must have minimum 1 years experience in a Warehouse/logistics facility! * Applicants must have valid in date B2 licence and experience driving FLT in a fast-paced Warehouse Environment with excellent safety standards * Experience of either 3.5 tonne Double pallet handlers or extensive 1.5 ton experience with the confidence to step up to 3.5 ton * Some manual handling experience is required * D1 reach licence is useful but not essential * Must be physically fit If interested and available to start immediately, please APPLY now!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Counterbalance Drivers - Northampton

We are Recruiting School Cleaners for a School in Exeter. Our client is a local authority Facilities Management Company. Pay Rate: £13.00 Hours of work: 15.30 - 18.30 Days of Work: Monday to Friday, Term Time only Ongoing contract Start date: as soon as possible after Vetting. What you will be doing Basic School Cleaning, Sweeping and mopping floors, vacuuming carpets, disinfecting areas needed in classrooms, bathrooms, break out areas. Some Training provided on site by the client. What you will need to apply for this role 6 months minimum cleaning experience Must be able to get to the site for 15.30 You will need an enhanced Child DBS, we can apply for this if you don't have one. If you are interested in this role and have the relevant experience, then please upload a CV to this site or call the branch on 0117 929 9449 and ask for NigelBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaner (School) - £13.00 - Exeter EX1

The Recruitment Co are recruiting for Bus Cleaners for a national bus company working at their Bradford depot. Duties include cleaning buses and cleaning the bus station. Previous cleaning experience would be beneficial however full training can be provided. We have 2 shifts available: 6am-2pm Monday - Friday 5pm-12:30am Evening Shift Monday - Friday Candidates may need to sometimes work an occasional weekend day, and will receive a day off in the week for this. £11.94 per hour The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner

The Recruitment Co are recruiting for Bus Cleaners for a large national bus company based in Acocks Green B27. Duties include cleaning buses and the bus station. Candidates must have previous cleaning experience. The working hours are Monday - Friday 7pm-1am. The hourly rate £11.94 per hour These positions are on an ongoing basis - full time hours The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner - Acocks Green B27

Location: Ilkeston- DE7 4QU Are you looking for a new challenge in 2025? We have a number of Temp to perm Class 1 vacancies with our valued client due to new contract win. Shifts: Monday - Friday Flexible start times, depending on delivery (generally between 04:00 - 06:00) Weekends and BH off unless agreed prior Rates £15:00 - PH - Weekly Pay £26.20 - Tax free night allowance * 28 days paid holiday The role - Artic fllatbed work - Multidrop deliveries with national footprint - 6 x months experience minimum This is a great opportunity to securer permanent role with industry leading transport companyBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 1 - Tramping

BT Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: Rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp;4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start Date: 13/01/20254. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary with career progression opportunities. Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

BT  - Customer Service Advisor

Class 1 - HIAB Are you looking for a new challenge in January 2025? ** ALLMI - HIAB Certificate required Locations: Nottingham Stoke Leicester We have ongoing day and tramping work with a genuine temp to perm opportunity with this client Assessment / Inductions available - Immediately Pay Rate: £17.58 per hour £26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances) * Weekly Pay * Days (04:00 onwards starts) The role: * Delivering to Development sites and builders merchants throughout the UK * No residential drops * New vehicles and equipment * 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE * Valid CPC Card &amp; Valid Tacho Card * No more than 6 points (DVLA licence check will be done prior to assessment) * 6 x months minimum experience to be considered due to insurance Next Steps: Are you interested? Call Benn Laverick @ Burton Branch * 07881 333336 * 01283 537 660Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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