Culture at Capita

Capita was founded in 1984 by just two people and quickly became a company with 33 employees in 1987.
&nbsp;
Now over 30 years on, there are over 70,000 employees across the entire organisation. The main business centres are in England, Scotland and Ireland, delivering the full life cycle of services from front end customer management to back office administration support. 
&nbsp;
Capita employees are selected not only for their skills, attributes and experience but also for their values and behaviours that align with the company core values.
&nbsp;
Open &ndash; They are honest, transparent and respectful
<ul>
<li style="margin: 0cm 0cm 0pt;">They&nbsp;listen&nbsp;before they talk.</li>
<li style="margin: 0cm 0cm 0pt;">They welcome&nbsp;people&rsquo;s differences and encourage diverse input.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They&nbsp;share&nbsp;information, but they also know when something needs to be confidential.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They don&rsquo;t stay silent&nbsp;when They have something to say.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They&nbsp;thank&nbsp;others for their contribution.</li>
</ul>
Ingenious &ndash; They think about what&rsquo;s possible
<ul style="list-style-type: disc;">
<li style="color: black;">
They&nbsp;seek&nbsp;opportunities to learn and to teach.
</li>
<li style="color: black;">
They&nbsp;challenge&nbsp;themselves and each other, to find new ideas.
</li>
<li style="color: black;">
They&nbsp;create&nbsp;solutions that other people haven&rsquo;t thought of yet.
</li>
<li style="color: black;">
They&nbsp;learn&nbsp;from their mistakes.
</li>
<li style="color: black;">
They&nbsp;strive&nbsp;to keep improving.
</li>
</ul>
Collaborative &ndash; They achieve more when they work together
<ul>
<li style="background: white; margin: 0cm 0cm 0pt;">They ask for and offer support when needed.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They solve problems by working together.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They give&nbsp;and receive useful feedback.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They agree&nbsp;on who&rsquo;s doing what.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They trust&nbsp;others to do their jobs well.</li>
</ul>
Effective &ndash; They care about doing the best job they can
<ul>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;deliver&nbsp;reliably using their tried and tested processes and following their code of conduct.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They identify&nbsp;how the work they do leads to better long-term outcomes.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They design&nbsp;their solutions with people in mind.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;communicate&nbsp;clearly and frequently to set and manage expectations.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;see things through, taking responsibility from start to finish.</li>
</ul>
These values define who Capita are and how they, as an organisation, as individuals and as a team go about their daily work, with a strong belief that truly living the values is essential to ensuring that there is an open, collaborative and inclusive culture at Capita. 
&nbsp;
Capita maintain that it is through this continued open dialogue and the skills, knowledge, attitude and creativity of their people that they continue to deliver great service and positive outcomes for their clients. 
&nbsp;

Capita has been solving client problems, increasing productivity and improving customer and public services for more than 30 years.
Working across the public and private sectors including local and central government, education, transport, health, emergency services, retail, telecoms, pensions, and insurances to name but a few, Capita are at the forefront of their industry.
Capita combine talent, creativity, software, and innovation with sector knowledge, skills and expertise to ensure their clients are ahead of change, sharper than competitors and more efficient than ever.&nbsp; Blue Arrow have supported Capita with their temporary recruitment for over 15 years. Providing new team members with the opportunity to drive change across a range of projects and disciplines, from <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/customer-service-advisor-job-description">customer service advisors</a> to data entry specialists, <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/administrator-job-description">administration support</a>&nbsp;to <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/case-handler-job-description">case handlers</a>, not only bringing value to Capita&rsquo;s clients but also to the candidates' own.

At Capita, you have the opportunity to work at a large professional services company that offers a stimulating environment, vibrant culture, and considerable support. Learn more about Capita's collaborative and inclusive culture and browse the latest jobs.

Meet Princess, one of our specialist Blue Arrow recruiters, who tells us why Capita is a great place to work.

Why Capita is a Great Place to Work?

Working with Capita

Capita operates from large business centres throughout the UK with many sites providing great transport links and outstanding on-site facilities including; restaurants, chill-out areas, free parking, shuttle buses, on-site retail shops and gym.&nbsp; Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.

Business Centre Locations

As an Administrator for Capita your job description and responsibilities will include inputting, checking and processing data in varying ways. You could be receiving and filing forms, updating customer accounts, processing applications, communicating with others to collate or provide information and/or maintaining databases within set key performance indicators (KPI&rsquo;s).
<h3>General Administrator Skills</h3>
<ul>
<li>Strong computer literacy &amp; keyboard skills</li>
<li>Knowledge of Microsoft programs including Word, Excel and Access</li>
<li>Quick to learn new computer programs and systems</li>
<li>Good oral communication</li>
<li>Excellent written communication</li>
<li>High level of attention to detail</li>
<li>Good level of numeracy</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines</li>
<li>Positive and approachable manner</li>
<li>Team player</li>
</ul>
<h3>Being an Administrator</h3>
If you thrive on order, despise chaos and believe everything has its rightful place then being an Administrator could be right up your street.
As an Administrator your role is to ensure you are working to the highest levels of consistency and attention to detail. Remaining focused to ensure data is accurate and precise.
You may be working with multiple computer systems and your role will need you to have good keyboard skills, so you can enter information quickly with concise accuracy.
Often an administration role will require you to liaise with other departments to collate or pass on information, so you will need to be confident in making and receiving phone calls as part of your usual day to day responsibilities.
To learn more about becoming an Administrator, check out the full <a href="https://bluearrow.co.uk/featured-employers/working-with-capita/administrator-job-description/">Administrator job description.</a>&nbsp;&nbsp;

Administrator Skills Overview

The recruitment process will differ from site to site depending on the role that is being fulfilled but there are some procedures that are part of the standard recruitment process in all cases. All candidates will be invited to an initial face-to-face discussion. This is where you will have the opportunity to find out more about the role and ask any questions you may have. During this discussion we will seek to find out about your working history, skills and attributes to ensure you are a good fit for the role and that Capita is a good fit for you. It is important that customers know that their sensitive and personal data is being handled by someone trustworthy and so the next stage will consist of a compliance check. This is known as interim clearance which will consist of:
<ul>
<li>A fully completed Blue Arrow application form</li>
<li>Eligibility to work in the UK</li>
<li>Proof of National Insurance</li>
<li>Financial probity (this is not a credit check, it looks at County Court Judgements (CCJ) and bankruptcies only)</li>
<li>Identification confirmation</li>
<li>Proof of address</li>
<li>Disclosure and Barring Service (DBS) or Disclore Scotland (Scotland)</li>
<li>International Sanctions</li>
<li>Media checks</li>
<li>1 years references (written or verbal)</li>
<li>Professional qualification checks where required.&nbsp;</li>
<li>Employment gaps exceeding 30 days will require justification.</li>
</ul>
We will also conduct any Capita client specific checks that are needed depending on the role you will be fulfilling. You can help speed up the application process by gathering all of the information together beforehand so it is organised and ready for us to work through. You can use this checklist to ensure you have everything you need ahead of time.&nbsp;
<ul>
<li>I-D</li>
<li>Proof of address</li>
<li>Proof of right to work in the UK</li>
<li>National Insurance number</li>
<li>Addresses spanning the last 3 years</li>
<li>Complete work history and explanations for breaks in employment</li>
<li>Contact details for references</li>
</ul>
If you have any questions about the compliance process or any history that you would like to discuss before you apply then please do <a href="../../../../our-branches">get in touch</a>, we are here to help you. 
&nbsp;

The Application Process

Blue Arrow are recruiting for temporary customer support staff across various shift patterns, and we interviewed Jo, a Blue Arrow recruiter actively recruiting for Capita, for some insight into how to get this temporary customer service position.

What type of candidate are you looking for?


Ideally, someone who is patient, resilient and empathetic. Good communication is key, along with a really strong customer service base and the willingness to go above and beyond.

What 5 skills do they ideally need to have?


<ul>
 <li>Basic IT skills
 </li>
 <li>Being able to multitask
 </li>
 <li>Clear communication and a good phone manner
 </li>
 <li>Patience
 </li>
 <li>Resilience
 </li>
</ul>
In terms of transferrable skills, we need someone who is able to use a computer, IT skills are really important. Also, the ability to multitask and to talk to all audiences. Objection handling will come in because some people will be unhappy that they, or their relative, have to start paying for their TV licence. When things like this happen people often take out their frustrations on the person at the end of the phone. So I always say, don&rsquo;t ever take it personally, sometimes people just need to vent to someone so it&rsquo;s a case of listening and handling their objections appropriately, because at the end of the day they have to pay it.

What 3 things will give candidates the best chance of landing one of these jobs?

<ul>
 <li>Experience
 </li>
 <li>Willingness
 </li>
 <li>Polite, good communication
 </li>
</ul>
Experience within customer service is key, but in terms of behaviour, showing willingness and having good, polite communication skills, these are the things that we&rsquo;re looking out for when we&rsquo;re interviewing people.

What should a candidate be including in their personal statement?

As a customer based role, something that gives a nod towards this would be beneficial.
They should include any customer service experience they&rsquo;ve had, state how they found it and why they want to go into this role.

What can a candidate expect to happen next once they have applied online?

Once they have applied they will then get a call from a Blue Arrow consultant. After we ascertain that they are happy with all the details of the role, we then go through a very in-depth telephone interview.

What format will the interview process take?

We tend to do a more in-depth telephone interview because it&rsquo;s a call centre environment, so we go through the majority of the questions on the phone, which can take 30 to 40 minutes. We also like to do the interview this way because then we know if the person can communicate clearly on the phone. If they pass the telephone interview, we then invite them in for a group registration. If we feel we need a little bit more elaboration on their CV or have any further questions we will do a quick interview then, but the bulk of it is on the phone. Candidates then have to complete two online assessments. One of them is a data entry test to gauge their speed and accuracy. We&rsquo;re not looking for the fastest typists, we&rsquo;re just looking to make sure that their level of IT skills is suitable for the role as they will need to update notes while the customer is on the end of the line. The second online assessment is an aptitude test for basic Maths and English.

Will you be running background checks on applicants?

Yes, following a successful interview and group registration. A basic DBS check, a financial probity check, a social media check and also a staff fraud check. Those are the 4 checks we need clearance on in order for anyone to start. The time taken for this can vary depending on the individual.

How long will it take between application and interview?

Typically, within a week. However, depending on the number of applicants it could take longer.

If successful, how quickly could a candidate start?

Once they have passed the interview stage and the security checks have come back positive the candidate can start with the next available intake.

Will there be an induction and training period for new staff?

Yes. Training is classroom based and that is where Capita will go through everything with the candidates. If they do the training full-time it takes three weeks, part-time is five weeks.

What extra advice can you provide for our candidates?

Be confident and trust in your abilities. A lot of people, especially those who have not worked in a call centre environment before, can be hesitant. If you have got computer skills, you can multi-task between different windows on a computer, you like talking to people, you&rsquo;ve been in customer service roles and you like putting the customer first and helping people out, then you will be successful. It&rsquo;s having the confidence in yourself to say, I can do this.

If a candidate is shy when they come in for the group registration, that&rsquo;s absolutely fine because the interview was done on the phone and at the end of the day they&rsquo;ve got to be able to reassure the customers over the phone.

If you have already shown some personality and confidence and given all the right responses that we&rsquo;re looking for then you can definitely do the job, regardless of whether or not you have worked in a call centre before. It&rsquo;s about showing that willingness and that confidence and letting it shine through.

Interview with an Account Manager

Case Handlers seekers, problem solvers, investigators and analysts at heart, they thrive on investigative work; tracking down information, asking the right questions, knowing where to look and collating everything they have found to gain insights that can be used to make decisions.
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Case Handlers can also have job titles like Remediation Analyst, Customer Analyst, Customer Insights, Fraud Analyst. This is because a Case Handler can be found working in many specialist departments including insurance, fraud, customer accounts, business analysis and financial analysis to name but a few.
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The department you work in could be dictated by your knowledge and experience or the role availability in the first instance but as a Case Handler, cross department working opportunities and career progression prospects are extremely high as your specific skill set is highly sought after. If you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career in the Banking or Financial Services industries.
&nbsp;
Blue Arrow recruits Case Handlers for Capita in many&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations">locations&nbsp;</a>across the UK and has done for more than 15 years, so if you think spending your days researching, truth seeking, problem solving and story building sounds like the perfect job for you then search our<a href="../../../../featured-employers/working-with-capita"> job listings.</a>
&nbsp;
<h2 class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Do you have what it takes to be a Case Handler?</h2>
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To be a good fit for this role, it is recommended that you have a working background in the Banking, Financial Services or Insurance industries in or that you are a Graduate with a 2:2 academic degree. If you are graduating this year you can certainly apply too, just have your degree details and predicted grades to hand. As your duties are based around finding information, analysing the data and drawing conclusions, it is extremely important for you to be meticulous in your attention to detail and have exceptional skills in verbal communication, listening and written documentation.
<h2 class="paragraph" style="margin: 0cm 0cm 0.0001pt;">&nbsp;</h2>
A good knowledge of using programs such as Microsoft Word, and Excel would be ideal alongside some of these more general skills that good&nbsp;Case Handlers should possess.
&nbsp;
<ul>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">A natural enjoyment for research, investigative and analytical work.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Confidence in your ability to make decisions and stand by them.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">The ability to hold unscripted telephone conversations to gather the required information.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Enthusiasm to develop your skills and knowledge.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Adaptable to change and willing to embrace new ideas and processes.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
</ul>
Case Handler roles provide a vast cross section of transferrable skills such as computer proficiency, listening and communication, problem-solving, multitasking, decision making and resilience that can be utilised in many jobs across many industries so choosing a role like this would be a great step along your career path no matter where you are headed.
&nbsp;
Finding the right balance between your work and your lifestyle is&nbsp;really important, with a Case Handler job you will find that weekday shift patterns are common which will enable you to enjoy a career that works well around your home and family commitments but weekends may also be required for some positions.&nbsp;In many cases the hours are a straight forward 9am to 5pm set up or they will be split between a morning/day pattern and an afternoon/evening pattern but each role will have its own specific set of hours depending on your department, industry and project focus so be sure to check the job description thoroughly. 
&nbsp;
There are&nbsp;Capita business&nbsp;centres located in <a href="../../../../featured-employers/working-with-capita/business-centre-locations/coventry/">Coventry</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/darlington/">Darlington</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/dearne-valley/">Dearne Valley</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/southampton/">Southampton</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/bury/">Bury</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/leeds/">Leeds</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston/">Preston</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston-brook/">Preston Brook</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/alton/">Alton </a>and <a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham/">Cheltenham</a>, all with great transport links, so getting to work at any of the locations is really easy.&nbsp;
&nbsp;
The recruitment process&nbsp;to become a Case Handler (Analyst, Remediation) for Capita&nbsp;might take&nbsp;a little&nbsp;longer than&nbsp;other roles because it is&nbsp;important that customers know that the people handling customer data can be trusted with&nbsp;any&nbsp;sensitive and personal information&nbsp;that they may encounter. Full details about the Capita recruitment process can be found on our&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham">Application process page</a>
&nbsp;
Once you have passed this process you&nbsp;are ready to join a friendly and welcoming team and start your career at Capita.
&nbsp;
&nbsp;

Case Handler Job Description

Capita is the UK&rsquo;s leading provider of business process management and integrated professional support service solutions and during 2021 Capita provided a Customer Service support solution for TV Licensing from its Bury, Greater Manchester and Darwen, Lancashire offices.
<h3>The Opportunity</h3>
Was to ensure there is an exceptional customer service team in place ready to assist customers, Capita were recruiting the very best customer service professionals into temporary Customer Service Advisor positions, across various shifts.

About Capita TV Licensing

<h2>Complete this form to apply.</h2>
<div> </div>

Exam Preparation Operatives

As a Customer service Advisor for Capita your job description and responsibilities will include providing an outstanding service experience to customers by managing various inbound queries that could relate to anything from delivery times to product queries and customer account questions.
<h3>General Customer Service Advisor Skills</h3>
<ul>
<li>Customer service experience, in any capacity</li>
<li>Basic computer literacy &amp; keyboard skills</li>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>A natural desire to help people</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
<li>Team player</li>
</ul>
<h3>Being a Customer Service Advisor</h3>
As a customer service advisor you will encounter many people from all walks of life, all with varying levels of service requirement. Your role is to ensure you are providing each and every customer with an enjoyable customer service experience by providing a high level of customer care and attention at all times.
You are a representative for the company and contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the company values and behaviours to ensure their service experience leaves a positive lasting impression.
To learn more about becoming a customer service advisor, check out the full <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/customer-service-advisor-job-description">Customer Service Advisor job description</a>. &nbsp;&nbsp;

Customer Service Advisor Skills Overview

Are you looking for a job that provides a stable income, regular shifts and excellent career prospects in an easy to reach location? If so, you are in luck as an Administrator job can provide all of these things and what&rsquo;s more, Blue Arrow recruits Administrators for Capita in many&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/business-centre-locations">locations</a>&nbsp;across the UK and has done for more than 15 years.&nbsp;
 If you are a detail-focused, meticulous individual who loves to ensure order and consistency is developed and maintained whatever the application, then an Administrator job may be the perfect job for you. To land a job as an Administrator you will need strong computer and keyboard skills including a good knowledge of Microsoft Word, and Excel alongside some of these more general skills that good Administrators should possess.
<ul>
<li>Quick to learn new computer programs and systems</li>
<li>Good oral communication</li>
<li>Excellent written communication</li>
<li>High level of attention to detail</li>
<li>Good level of numeracy</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines</li>
<li>Positive and approachable manner</li>
<li>Team player</li>
</ul>
You can read more about the skills required to get a job as an Administrator&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/administrator-skills-overview">here.</a>
&nbsp;While it is not always necessary to possess experience as an Administrator it is usually requested that you have experience in data entry and computer systems in any capacity.
If you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career as an Administrator.
Finding the right balance between your work and your lifestyle is really important, with an Administrator job you will often find that your shifts include weekdays, Monday to Friday and can include full time hours between 8 and 5 or in some cases early shifts starting at 7am combined with late shifts finishing at 11pm. Administrator shift patterns can work extremely well for those who have home and family commitments providing a career that enables you to maintain a healthy work life balance.
There are Capita business centres located in&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/dearne-valley">Rotherham,&nbsp;</a><a href="../../../../featured-employers/working-with-capita/business-centre-locations/leeds">Leeds</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston-brook">Preston Brook</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston">Preston</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/coventry">Coventry</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/southampton">Southampton</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/alton">Alton</a>&nbsp;and&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham">Cheltenham</a>,&nbsp;all with great transport links so getting to work is easy.&nbsp;
&nbsp;If you are looking to the future, then it is good to know that career progression prospects are excellent as an Administrator. The role provides the opportunity to learn specialist skills and knowledge in interesting industries including pensions, law and healthcare. You will also gain a vast cross section of transferrable skills such as computer proficiency, organisation, communication, problem-solving, multitasking and research that can be utilised in many roles and industries.
Full details about the recruitment process can be found on our&nbsp;<a href="../../../../featured-employers/working-with-capita/the-application-process">Application process page.</a>&nbsp;Once you have passed this process you are ready to dive into your career in administration and join a friendly and welcoming team.

Administrator Job Description

<header class="page-title l-section">
<h1>Working for Capita</h1>
</header>
<article class="rich-text-article">
At Capita, you have the opportunity to work for a large, professional company that can offer you a stimulating environment, vibrant culture, as well as considerable support and opportunities. Capita are looking for self-motivated people who share their&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/culture-at-capita">values</a>&nbsp;and have a confident approach to everything they do to fill temporary and permanent positions across multiple&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/business-centre-locations">sites across the UK.</a> Blue Arrow have supported Capita in recruiting team members for over 15 years, placing candidates in to various roles including,
<ul>
<li>Customer Support Agents in contact centres</li>
<li>Warehouse Pickers</li>
<li>Case Handlers</li>
<li>Administration&nbsp;</li>
<li>Receptionists</li>
<li>Data entry</li>
<li>Finance administration</li>
<li>HR support</li>
</ul>
While the variety of roles may be extensive, they all share one common attribute &ndash; ensuring the needs of the customer are satisfied. Capita&rsquo;s customers span many sectors including local and central government, education, transport, health, emergency services, retail, telecoms, pensions, and insurances. Depending on the business, a team member could be providing any or a few of the following services;
<ul>
<li>Advice</li>
<li>Problem-solving</li>
<li>Customer enquiries</li>
<li>Taking orders</li>
<li>Processing payments</li>
<li>Entering and checking data</li>
<li>Administration &amp; system support</li>
<li>Warehouse support</li>
</ul>
Capita staff can expect a host of learning and development opportunities to ensure they are supported in their role. With Capita learning, a service that helps employees develop professionally through a variety of courses, mentoring schemes, external training, access to accredited courses, and the Capita Academies there is a support system in place to benefit everyone and every preferred method of learning. Communication, conscientiousness and a customer-centric approach is the key to thriving and progressing in Capita. If you are confident, positive, have integrity and truly support your team, the sky really is the limit.
</article>

Working for Capita

text-black

Blue Arrow is looking for reliable and proficient HGV Drivers to navigate around the local routes, collecting refuse and recycling waste on different rounds. If you're looking for ad hoc work as HGV Driver in Wandsworth please apply today! What you'll be doing · To carry out refuse &amp; recycling collections daily with skills and knowledge of all machinery aspects of the job. · Undertaking all duties in a professional manner deploying safe lifting and handling techniques appropriate to articles left for removal. · Use of in-cab technology/mobile devices as directed by the Contract. · Completing relevant paperwork in real time. · Responsible for the daily inspection and reporting of machinery, before and after usage, including vehicles. · Responsible for the cleanliness of machinery and vehicles. · To maintain excellent customer and client relations, particularly members of the public and other motor users. Your typical working hours are: · 6am to 2pm · Monday - Friday What you'll need to do the role · Valid HGV Class 2 driving licence (With no more than 6 points), · Driver CPC · Willingness to help Loaders whilst on your rounds to enable your team to complete the route within the service level agreement. · Good communication and interpersonal skills · Self-motivated · Willingness to undertake tasks. · Clean drivers licence desirable for all staff · Previous relevant experience desirable.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Driver Ad hoc

Morning School Cleaner in Winscombe: Are you an early riser with a keen eye for cleanliness? We are looking for a dedicated and reliable individual to join our team as a Morning School Cleaner. Benefits:* High pay rate of £13.50 per hour * Opportunity to contribute to the well-being of our school community. * On site meals Position: Morning School Cleaner Location: Bristol, Winscombe Hours: 7:00 AM - 12:30 PM, Monday to Friday Salary: £13.50 Per hour Responsibilities: * Ensure all classrooms, hallways, and common areas are clean and ready for the school day. * Perform routine cleaning tasks such as sweeping, mopping, dusting, and emptying bins. * Maintain hygiene standards in restrooms and staff areas. * Report any maintenance issues or safety hazards to the school administration. Requirements: * Previous cleaning experience preferred but not essential. If you are interested in this position, please upload your CV or call Matt at Blue Arrow 01179 299449. Thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner, Winscombe (BS25), £13.50 Per hour

Blue Arrow Derby are proud to be working in partnership with an establishment in the Derbyshire area who are looking to recruit a Junior Sous Chef on a full time, permanent basis. Hours: 45 hours a week, working on 4 days on 3 days off rota between the hours of 10:30am - 9:30pm. Salary: Up to £35,000 My client is looking for a candidate who has previous experience working with fresh food and at a high volume as this establishment is based in the heart of one of Derbyshire's busiest towns. What will you be doing at Junior Sous Chef? * General food preparation * Previous experience as a cook * Filling away deliveries * Washing utensils and dishes * Great communication and teamwork skills * Cook all food to excellent quality * Storing and sorting ingredients properly. * Passion for food * Ability to work under pressure * Own chef whites and chef knives * Ensuring food prep areas are clean in line with health and safety and food hygiene procedures. Skills required: * Food hygiene level 2 (dated within the last three years) * Previous experience as a Senior Chef De Partie/Junior Sous Chef * Happy to clean any areas needed. * Has excellent organisation and time-management skills * Is able to use their own initiative and as work as part of a team * Able to communicate/report any issues to the relevant people effectively * Is hard-working, and reliable. If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Junior Sous Chef

We are currently recruiting for Class 1 Hiab Drivers in the following locations:-Nottingham-Stoke-Leicester The work is on going work with opportunities to go permanent. Pay Rate: £17.58 per hour£26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances)* Weekly Pay* Days (04:00 onwards starts) <div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"><div id="sectionContent-1521" class="test-id__section-content slds-section__content section__content slds-p-horizontal_small"><div class="slds-grid slds-size_1-of-1 label-inline" data-target-selection-name="sfdc:RecordField.ts2__Job__c.Interview_Email_Description__c"><div class="slds-form-element slds-hint-parent test-id__output-root slds-form-element_edit slds-form-element_readonly slds-form-element_horizontal"><div class="slds-form-element__control">The role: * Delivering to Development sites and builders merchants throughout the UK* No residential drops* New vehicles and equipment* 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE* Valid CPC Card &amp; Valid Tacho Card* No more than 6 points (DVLA licence check will be done prior to assessment)* 6 x months minimum experience to be considered due to insurance If interested please click apply for a call back!</div></div></div></div></div><div class="test-id__section slds-section slds-m-vertical_none has-header slds-is-open slds-p-bottom_medium"> </div>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

HGV Class 1 Hiab

Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: X2 weekly rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp; 4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17 per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start 13/01/2025. Training will be full-time, and hours will fall between days/evenings/weekends. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. As a 999 Call Handler you will demonstrate: CPDundee

999 Call Handler

Cleaning in Hospitals Carrying out general cleaning duties including sweeping, mopping and cleaning windows Removing old food from communal fridges or cupboards and disposing of waste Emptying the rubbish and recycling bins Cleaning spills or accidents and thoroughly disinfecting an area afterwards Safely diluting industrial cleaning chemicals and using them at the appropriate levels Keeping cleaning supplies stocked Maintaining cleaning equipment in full working order and carrying out repairs when necessary Completing a set number of daily tasks as specified by any Supervisors XX Must have Enchanced DBS XXXXBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaners with DBS

Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit an experienced Project Manager to join their their team on a full-time permanent basis. Hours: Mon - Friday - 37 hours a week - Monday - Thursday : 8:30am - 5pm - Friday : 8:30am - 3pm What duties would you be doing within the Operations Manager - Call Centre role? * Planning and development of project plans, including setting targets for milestones and adhering to deadlines and budget constraints to support project leads across the business. * Management and delivery of projects, including delegation of tasks to the project team members best positioned to complete them. * Making effective decisions when presented with multiple options for how to progress with the project. Serve as a point of contact for teams when multiple units are assigned to the same project. Communicate with PMO manager to keep the project aligned with their goals. * Management of a project portfolio to support the UK business in the use of the PMO project templates and tools, this includes acting as the point of escalation on all projects to resolve issues and remove barriers. * Project reporting and quality control on projects throughout development and accurately report project KPI to ensure projects are maintained to the highest standard. * Support the PMO team in training the business in Project Management best practice, ensuring teams are adhering to the VGUK PMO Governance, standardisation and processes. Experience/Requirements for the Project Manager position: * Previous experience in a project management role is essential for all applicants. * Programme management experience is desirable. * Project certification APM/Prince2 Is preferable. If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficientlBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Project Manager

JOB TITLE: Customer Service Advisor SALARY: £13.49 per hour. LOCATION: Newport CONTRACT/HOURS: 12months / Full-time 35 hours per week between 8am-6pm Monday to Sunday. 1 in 3 weekends. WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. After completion of training. About this Opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? We're currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial &amp; service needs via a range of channels. You'll build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome. Day to day, you'll be: * Delivering outstanding customer experiences through various communication channels. * Multi-tasking between telephony and queue-based work. * Problem-solving, being creative with solutions and pay excellent attention to the details. * Playing a role in educating our customers about our products. * Pro-active in your approach to personal development and learning. What you'll need: * Solid communication and listening skills including a friendly telephone manner. * Honest, hardworking, and genuine. Caring about helping people with their queries. * The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help. * The commitment to deliver on your promises and go above and beyond for people. * You will need to be competent in using Microsoft applications. About us / Why Lloyds Banking Group: Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service

Job Description Job Role - Guest Service Assistant Rate of pay - £25,000 (+tips) Location - South Ascot Role Responsibilities - Must Drive We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of our company and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our company, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate. Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company will be entrusted with our values and expected to further enrich our We Care culture. Passion - We love what we do. We are determined to deliver our best, every day. Personality - We are each unique and extraordinary. We encourage personalities to shine. Respect - We respect and celebrate our differences. They add new brilliance to our culture. Working together - With shared vision, trust and network of support we become unstoppable. Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level. POSITION OVERVIEW * To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure. ESSENTIAL FUNCTIONS &amp; PHYSICAL REQUIREMENTS Responsibilities Sense of Arrival and Departure * To welcome guests in a professional, friendly manner to ensure guests immediately feel at home. * To escort all guests when possible. * To park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times. * To maintain cleanliness and order on the driveway. * To have knowledge of the area including assisting guests with directions. * To deliver and collect luggage promptly and according to Coworth Park standards. * To load and unload luggage into guests cars or taxis. * Handle all personal items with care so that no damage occurs. * To maintain accurate records of the movement of luggage in and out of the hotel. * Exceeding our guests' expectations by providing discreet and personalised service. Buggy Transfers * To drive buggies in a safe manner around the estate. * To meet all transfers in a timely fashion to deliver a seamless experience. Transportation * To drive and park guests cars in a safe order. * To provide a shuttle service or offer alternative transport within a 5 mile radius. Team Development * To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met. Health &amp; Safety * Comply with all statutory and company health and safety, fire, bomb and security regulations * Ensure job required certificates are kept up to date Flexibility * Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required * You may on occasion be required to adjust your hours of work to cover the business needs QUAIFICATIONS &amp; DESIRABLES * Valid clean British drivers licence - need to of held it for 2 years minimum * Five Star experience * Customer orientated * Good organisation * Team player * Motivated and well presented * Flexible Working attitudeBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Guest Services Assistant- South Ascot

Job Title: Administrator Salary: £15.57 per hour Location: Andover, Anton Mill Hours: Part-time. 28 hours (5 days per week on-site) Mon - Friday. Contract: Temporary with career progression opportunities. All roles are fully office based. About this Opportunity. Our client, a leading financial institution, is seeking a dedicated and customer-focused Administrator to join their team in Andover. This role involves providing excellent administrative support and ensuring smooth day-to-day operations. Why Lloyds Banking Group? Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. This role requires meticulous attention to detail and accuracy to ensure LBG quality checking complies with company standards and financial industry best practice. Consistently working to time sensitive deadlines, while prioritising high volumes of work. It also requires collaborating with and supporting other departments. Ensuring all legal requirements have been met and working with confidential information. Reviewing Security Amendments release offers, to ensure all credit conditions and standard terms and conditions have been satisfied. Quarterly FCA training completed to maintain awareness of up-to-date regulatory guidelines: Fighting economic crime - money laundering. Conduct rules. Data privacy and records management. Annual compliance certification. Checking all documents from the Loan Servicing team to ensure there are no errors (grammatical, numerical, or otherwise) before they are sent to the customer or Solicitor. Ensuring that a source of funds has been obtained from the customer, to satisfy anti-money laundering regulations. Key Responsibilities: Answering and directing phone calls in a professional manner Assisting customers with inquiries and providing exceptional customer service Managing and organizing office documentation and records Scheduling and coordinating meetings and appointments Booking conference rooms Preparing and editing correspondence, reports, and presentations Handling incoming and outgoing mail and deliveries Maintaining office supplies and inventory Supporting various administrative tasks as needed Collaborating with team members to ensure seamless workflow and efficient processes What you'll need: Previous experience in Business Support Admin or a similar role Strong ability to manage multiple activities and prioritize workload effectively Exceptional attention to detail Experienced in customer contact and emails Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to handle confidential information with discretion High school diploma or equivalent; additional qualifications in Office Administration are a plus. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Administrator - Part Time

Job Title: Morning School Cleaner/Porter, £12.20 per hour Location: Private School, Bristol City Centre Salary: £12.50 per hour Job Type: Part-Time Working Hours: Monday to Friday, 6:00 AM -10:00 AM About Us: Join our dedicated team at a prestigious private school located in the heart of Bristol. We pride ourselves on maintaining a clean, safe, and welcoming environment for our students and staff. Responsibilities: * Perform general cleaning duties including sweeping, mopping, dusting, and vacuuming. * Clean and sanitize restrooms, classrooms, and common areas. * Assist with setting up and taking down equipment for school events and activities. Benefits: * Competitive hourly rate of £12.50. * Friendly and supportive working environment. * Opportunity to contribute to the well-being of our school community. Requirements: * Previous cleaning or porter experience preferred but not essential. * Ability to work independently and as part of a team. * Attention to detail and a commitment to high standards of cleanliness. * Reliable and punctual with a strong work ethic. * Good communication skills. * Physical ability to perform manual tasks, including lifting and moving items. How to Apply: Interested candidates are invited to submit their CV or call Matt at Blue Arrow 01179 299449!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Morning School Cleaner/Porter, £12.50 per hour

Our client, Libraries NI are currently seeking to recruit a Building Supervisor to join their team in BallymenaPay rate is £12.52 per hour plus Holiday pay.Hours of work is 28 hours per week. Monday 12.30-20.15 Tuesday 12.30-17.45 Wednesday 9-14.15 Thursday 12.30-20.15 Friday 12.30-17.45 <div class="u-marg-bottom-large"> Job Duties: To provide cleaning and non-cleaning services under the direction of the designated Line Manager or other Authorised Person and in accordance with the practices and procedures of the client.Criteria:<ul><li>A minimum of one year's experience working as Assistant Building Supervisor, Caretaker or similar role in a medium/large building * must be demonstrated on CV</li><li>Previous responsibility for security of a building, opening/closing and key holder duties</li><li>Knowledge of building cleaning methods and the use of electrical cleaning machinery e.g. floor polishing equipment * must be demonstrated on CV</li><li>Awareness of health and safety legislation and practices e.g. COSHH and/or CLP regulations. * must be demonstrated on CV</li><li>The ability to work as part of a team or on own initiative</li></ul> </div><div class="u-marg-bottom@m"> </div> TheRecCoNI

Building Supervisor - Ballymena 

Job Title: School Catering Assistant Location: Bridgewater Hours: 10:00 AM - 2:00 PM Start Date: 6th January Pay: £12.00 per hour Job Description:We are seeking a dedicated and enthusiastic School Catering Assistant to join our team in Bridgewater. This role is perfect for someone who enjoys working in a dynamic environment and has a passion for providing nutritious meals to students. Benefits: * Competitive hourly rate. * Friendly and supportive work environment. * Opportunities for professional development. Key Responsibilities: * Assist in the preparation and serving of meals. * Ensure the kitchen and dining areas are clean and hygienic. * Follow health and safety guidelines. Requirements: * Previous experience in a catering or kitchen environment is preferred. If you are interested in this position, please apply on-line or call Matt at Blue Arrow 01179 299449, thank you.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

School Catering Assistant, Bridgewater, £12.00 per hour

We are recruiting for FLT Counterbalance Drivers in Northampton to be working various shifts patterns. Site Location Swan Valley Northampton NN4 Shift Pattern 4 days on 4 days off Days: 6am-18:00pm Nights: 18:00pm-6:00am Shift Pattern 1 x Monday - Friday 06:00 am - 14:00 pm / 14:00pm - 22:00pm (rotation 2 shifts weekly) Pay Rate Days: £15.39p/h Overtime: £22.00p/h Nights: £16.98p/h Overtime: £24.22p/h £14.24ph (Monday - Friday job role) Please note - a D&amp;A test is carried out as part of induction/assessment.Pay is pro-rata to 40.25 per week, and overtime is paid for hours worked outside the rota (this is for 4 on 4 off job role) Contract: Temporary ongoing Requirements * Must have minimum 1 years experience in a Warehouse/logistics facility! * Applicants must have valid in date B2 licence and experience driving FLT in a fast-paced Warehouse Environment with excellent safety standards * Experience of either 3.5 tonne Double pallet handlers or extensive 1.5 ton experience with the confidence to step up to 3.5 ton * Some manual handling experience is required * D1 reach licence is useful but not essential * Must be physically fit If interested and available to start immediately, please APPLY now!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Counterbalance Drivers - Northampton

We are Recruiting School Cleaners for a School in Exeter. Our client is a local authority Facilities Management Company. Pay Rate: £13.00 Hours of work: 15.30 - 18.30 Days of Work: Monday to Friday, Term Time only Ongoing contract Start date: as soon as possible after Vetting. What you will be doing Basic School Cleaning, Sweeping and mopping floors, vacuuming carpets, disinfecting areas needed in classrooms, bathrooms, break out areas. Some Training provided on site by the client. What you will need to apply for this role 6 months minimum cleaning experience Must be able to get to the site for 15.30 You will need an enhanced Child DBS, we can apply for this if you don't have one. If you are interested in this role and have the relevant experience, then please upload a CV to this site or call the branch on 0117 929 9449 and ask for NigelBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Cleaner (School) - £13.00 - Exeter EX1

The Recruitment Co are recruiting for Bus Cleaners for a national bus company working at their Bradford depot. Duties include cleaning buses and cleaning the bus station. Previous cleaning experience would be beneficial however full training can be provided. We have 2 shifts available: 6am-2pm Monday - Friday 5pm-12:30am Evening Shift Monday - Friday Candidates may need to sometimes work an occasional weekend day, and will receive a day off in the week for this. £11.94 per hour The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner

The Recruitment Co are recruiting for Bus Cleaners for a large national bus company based in Acocks Green B27. Duties include cleaning buses and the bus station. Candidates must have previous cleaning experience. The working hours are Monday - Friday 7pm-1am. The hourly rate £11.94 per hour These positions are on an ongoing basis - full time hours The Recruitment Co are an equal opportunities employer CPManchesterGS

Bus Cleaner - Acocks Green B27

Location: Ilkeston- DE7 4QU Are you looking for a new challenge in 2025? We have a number of Temp to perm Class 1 vacancies with our valued client due to new contract win. Shifts: Monday - Friday Flexible start times, depending on delivery (generally between 04:00 - 06:00) Weekends and BH off unless agreed prior Rates £15:00 - PH - Weekly Pay £26.20 - Tax free night allowance * 28 days paid holiday The role - Artic fllatbed work - Multidrop deliveries with national footprint - 6 x months experience minimum This is a great opportunity to securer permanent role with industry leading transport companyBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Class 1 - Tramping

BT Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: Rotational shift pattern. Week 1 &amp; 2 - 06:00 to 17:00 Week 3 &amp;4 - 12:00 to 23:00 Pay Rates: £12.58 to £28.17per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start Date: 13/01/20254. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary with career progression opportunities. Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too. As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. As a 999 Call Handler you will demonstrate: * Successful Communication and Active Listening skills * Critical thinking whilst working under pressure, to empathetically support others * A caring nature to support individuals in their most critical time of need * Emotional Intelligence and Heightened Self &amp; Social Awareness * Good standards of literacy and IT skills with a diligent nature Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues. As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled into several areas, as BT are not just there for emergencies. BT apply their knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from Rapid Response, Relay UK services and Directory Enquires. Rewards &amp; Benefits: * Attractive pay rates, * Overtime opportunities * Career progression * Full paid training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of DBS. So, if you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

BT  - Customer Service Advisor

Class 1 - HIAB Are you looking for a new challenge in January 2025? ** ALLMI - HIAB Certificate required Locations: Nottingham Stoke Leicester We have ongoing day and tramping work with a genuine temp to perm opportunity with this client Assessment / Inductions available - Immediately Pay Rate: £17.58 per hour £26.20 tax free night out allowance Details: * Monday to Friday (Potential Nights out additional allowances) * Weekly Pay * Days (04:00 onwards starts) The role: * Delivering to Development sites and builders merchants throughout the UK * No residential drops * New vehicles and equipment * 10/12 -hour shifts To apply for this role, you must have: * HGV CLASS 1 HGV LICENCE * Valid CPC Card &amp; Valid Tacho Card * No more than 6 points (DVLA licence check will be done prior to assessment) * 6 x months minimum experience to be considered due to insurance Next Steps: Are you interested? Call Benn Laverick @ Burton Branch * 07881 333336 * 01283 537 660Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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